Talkdesk

OCTOBER 8, 2020

Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. AI must also ensure the information is consistent and complements a live agent. Impact on small businesses. Viability of the cash system. Track results.

Banking 119

Banking Strategy Contact Center Chatbots 119

Inbenta

JUNE 2, 2021

The sudden switch to remote work has introduced additional work to Human Resources, who have had to revamp their people management operations and respond to the massive influx of employee requests for assistance. It may seem a bold statement, but even smoothly managed organizations are prone to human error.

Self Service 83

Self Service Chatbots Policies Virtual Agent 83

Think Customers

MARCH 2, 2023

Myron said other areas where contact centers will increase technology investment in 2023 include self-service automation and conversational AI/chatbots. D’Antonio agreed managing channels is a challenge. Then build a roadmap, a rapid roadmap, to try and solve for that,” Cerise said. Examine your process, Cerise continued.

Self Service 52

Self Service Contact Center Average Handle Time Roadmap 52

TechSee

FEBRUARY 12, 2018

Arrange a solid infrastructure for all of your data including where it will be stored and managed. Go6D next-generation VR panoramic hardware and software enable users to capture full 360-degree videos of the world from their smartphones and unlock new applications for photography, video, 3D, VR and additional areas yet to be discovered.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

Arrange a solid infrastructure for all of your data including where it will be stored and managed. Go6D next-generation VR panoramic hardware and software enable users to capture full 360-degree videos of the world from their smartphones and unlock new applications for photography, video, 3D, VR and additional areas yet to be discovered.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 20, 2018

In the early days of self service, companies implemented static channels such as FAQs, how-to videos, troubleshooting guides, and knowledge bases. Here are the steps to get started: Build the virtual agent around a single strategic objective. Is it cost reduction? Improving the customer experience is an ongoing process.

Self Service 132

Self Service Virtual Agent Knowledge Base Contact Center 132

NobelBiz

JANUARY 10, 2021

Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. The chatbot, as a conversational robot embedded into a messaging app, enables the creation of a new communication experience with users.

Contact Center 52

Contact Center Chatbots Virtual Agent Call Center 52

SmartKarrot

JUNE 28, 2022

Conversational messaging platforms such as messaging platforms and chatbots offer interconnected capabilities, so both parties get to interact on the platform. Easy to manage seasonality. Businesses can manage activity peaks and valleys with the use of conversational messaging. Collect valuable data. Can include rich media.

Customer Engagement 10

Customer Engagement Engagement Chatbots Virtual Agent 10

Kustomer

JUNE 27, 2022

Customer service software encompasses a range of tools that gather, organize, manage, analyze, respond to, resolve, and report on, as well as unify all aspects of a brand’s customer support. This also meant that businesses could now start filing and managing customer information in a digital format. What Is Customer Service Software?

Software 92

Software Tools Customer Service Self Service 92

Bold360

AUGUST 24, 2017

Ever heard of Google Helpouts, that popular method of sharing expertise through video streaming? The authors of the study noted that the CX managers and staff are “likely to miss trouble signs when they appear.”. Virtual Agents. We didn’t think so. If not, they consider this a customer service fail.

Self Service 68

Self Service Customer Service Customer Experience Social Media 68

Solvvy

JULY 5, 2018

Rather than an army of sales executives and account managers for enterprise customers, almost everyone gets this same treatment–and it works. The need to respond to requests and manage the customer experience can grow exponentially. Virtual agents or chatbots. Informative videos.

Self Service 48

Self Service Company Virtual Agent Software 48

AWS Machine Learning

AUGUST 8, 2024

Webex by Cisco is a leading provider of cloud-based collaboration solutions, including video meetings, calling, messaging, events, polling, asynchronous video, and customer experience solutions like contact center and purpose-built collaboration devices. This post is co-authored with Travis Mehlinger and Karthik Raghunathan from Cisco.

Contact Center 114

Contact Center Omni-Channel Multi-Channel Innovation 114

Comm100

FEBRUARY 16, 2018

According to CCW Digital’s Report, 61% of companies agree that agent coaching is a top investment priority for 2018. Other agent investment priorities include training (as listed by 57% of companies surveyed), quality monitoring and management (54%), dashboards (53%) and scheduling and forecasting (50%).

Customer Service 102

Customer Service Social Media Chatbots Knowledge Base 102