Interactions

DECEMBER 12, 2019

Also in-store there is a focus on expediting purchasing by making transactions more frictionless and finally those with brick-and-mortar stores are rewarding loyal customers with special invitation-only sales events and promotions. There is also a focus on improving the omnichannel customer experience as well.

Retail 62

Retail Loyalty Rewards Programs Self Service 62

SurveySensum

JULY 11, 2023

Set clear response time expectations and meet service level agreements. Offer self-service options for customers to find answers on their own like blogs, FAQs, video tutorials, etc. Streamline communication channels and integrate them effectively. Use automation and chatbots for quick and accurate responses.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

Currency Alliance

NOVEMBER 14, 2019

Brands reward more touchpoints to grow emotional loyalty. Reward programs are changing, but they are not going away. To incentivize customers to progress through purchase funnels, brands are recognizing that additional touchpoints should be rewarded. Good omnichannel experience continues to get more budget.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40