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Discover the benefits of omni-channel integration with our demo

Vonage

Omni-channel technology can transform how well your contact center performs. It can redevelop how your agents are able to interact with customers, give your different contact channels a greater sense of unity, and allow you to unlock the true potential of your customer relationship management (CRM) system.

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Bringing Emotion into the Credit Union Member Journey

CloudCherry

Create an omni-channel framework based on journeys. Your members today are omni-channel. So much so that being omni-channel has become a pre-requisite today. But for a number of Credit Unions, omni-channel remains a buzzword and not a strategy. Let’s take a look!

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The Game-Changer: Why Omnichannel Comms is Critical for Gaming

Comm100

Enter omnichannel communication. Understanding Omnichannel Communication in Gaming To those unfamiliar with the term, ‘omnichannel’ might sound like just another buzzword. Omnichannel communication is about delivering a seamless player experience, regardless of how they interact. However, its implications are profound.

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2021 is the Year of Omnichannel Customer Engagement – Here’s Why

Comm100

Fortunately, the situation is far from hopeless: omnichannel customer service answers these problems and more. Read on to find out how omnichannel customer service can help cut costs while improving customer service operations. What is omnichannel customer engagement? Why is 2021 the year for omnichannel customer engagement?

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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AI and Customer Care: The Future is Here

BlueOcean

Artificial intelligence in the contact center is one significant piece of the puzzle that is omni-channel customer service. With integration between live chat, video chat, SMS, web forums, email, social, self-serve apps, and, of course, voice, the omni-channel experience must be seamless.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience. However, if you want to measure loyalty and aim for long-term goals, check the Net Promoter System. Wondering which metric to choose?