Interactions

DECEMBER 12, 2019

These technologies can include chatbots and other customer-centric technologies designed to improve speed and efficiency. . The reason is that a chatbot or virtual assistant offers convenience, especially outside of normal business hours or when customer service and support lines are inundated. .

Retail 62

Retail Loyalty Rewards Programs Self Service 62

SurveySensum

JULY 11, 2023

It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand. Set clear response time expectations and meet service level agreements. Offer self-service options for customers to find answers on their own like blogs, FAQs, video tutorials, etc.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

Currency Alliance

NOVEMBER 14, 2019

Brands reward more touchpoints to grow emotional loyalty. Reward programs are changing, but they are not going away. To incentivize customers to progress through purchase funnels, brands are recognizing that additional touchpoints should be rewarded. Cloud-based tech can solve this problem.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40