ViiBE Blog

MAY 13, 2021

Some contact centers integrate co-browsing as a pre-sales support function. Other contact centers are now implementing AI chatbots to handle initial contact with customers, passing the conversation to a human customer agent when necessary. Virtual Call Center.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

NobelBiz

SEPTEMBER 29, 2020

Right now, the contact center market is growing at an exponential rate. Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. But there’s an even bigger hurdle: contact center AI.

Contact Center 52

Contact Center Virtual Call Center Omni-Channel Chatbots 52

ViiBE Blog

AUGUST 11, 2021

Like a call center, a contact center may use interactive voice response for the opening menu. Today, contact centers give customers more options than simply calling a phone number. 5 essential contact center technologies. The benefits of cloud-based contact center solutions.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

Magellan Solutions

JULY 29, 2021

Luzuriaga further states, “The chatbot is at the bottom of the rung.” Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. He also believes that “The high-level, industry-killer type of engagement—it’s not going to happen yet.”.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52