Chief Customer Officer Communication Customer Experience Management Customer Focused 
Customer Bliss
NOVEMBER 28, 2017
In the high-level plan, start with 3 simple terms: listen, act, communicate; that’s what CX is all about. During this process, you need to understand who your customer is and what they want from you. .” Unite the C-Suite and ease them into your plan. Build layers to the over time, no need to get into the nitty gritty here.
ClearAction
NOVEMBER 16, 2017
Yet all of them had tremendous high-visibility that was negative, and essentially erased much of the goodwill that these well-respected brands and their customer experience management efforts had built. We’ve all known customer experience programs that have come and gone. All of these mis-steps were well-intended.
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ClearAction
JUNE 8, 2015
Account teams, customer service and accounts receivable departments, customer reference managers, market researchers and others throughout the company are a loose confederation of a CX team. Actually defining the experience they are striving to deliver. How Human Resources Can Add Value to Customer Experience Excellence.
Beyond Philosophy
DECEMBER 23, 2015
In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today.
Wootric CX Blog
FEBRUARY 14, 2019
Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”
SurveySensum
JULY 14, 2020
Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. She is now Chief Customer Officer at ClearAction Continuum.
CX Journey
OCTOBER 3, 2017
Image courtesy of Pixabay Have you used storytelling in your customer experience management journey? The art of storytelling is an important one in the customer experience world. they hired a Chief Customer Officer and a Chief People Officer. But, one day. Because of that.
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