Chief Customer Officer Communication Customer Experience Management Customer Focused 
Beyond Philosophy
DECEMBER 23, 2015
In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today.
Customer Bliss
NOVEMBER 28, 2017
In the high-level plan, start with 3 simple terms: listen, act, communicate; that’s what CX is all about. During this process, you need to understand who your customer is and what they want from you. .” Unite the C-Suite and ease them into your plan. Build layers to the over time, no need to get into the nitty gritty here.
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CX Journey
OCTOBER 3, 2017
Image courtesy of Pixabay Have you used storytelling in your customer experience management journey? The art of storytelling is an important one in the customer experience world. they hired a Chief Customer Officer and a Chief People Officer. But, one day. Because of that.
ClearAction
APRIL 29, 2020
If “customer experience” has innumerable interpretations, the same can likely be said about the ideal role of the Head of Customer Experience. This position may also be known as Chief Customer Officer or VP of Customer [fill-in-the-blank] (e.g. job-to-be-done)]. 3) Facilitate CX Adoption.
Customer Guru
DECEMBER 13, 2017
Only through constant communication and action can the CEO shape the organization’s focus towards customer experience. This is, of course, the biggest miss I have seen throughout my experience of working as a CX professional. In such a case, it becomes difficult for these departments to develop a customer focus.
ClearAction
NOVEMBER 16, 2017
Yet all of them had tremendous high-visibility that was negative, and essentially erased much of the goodwill that these well-respected brands and their customer experience management efforts had built. We’ve all known customer experience programs that have come and gone. All of these mis-steps were well-intended.
SurveySensum
JULY 14, 2020
Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. She is now Chief Customer Officer at ClearAction Continuum.
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