Chief Customer Officer Company Customer Insights Employee Experience 
Alida
APRIL 27, 2018
Last week, 120 experience leaders in innovation, insights, customer operations and digital transformation gathered for the Chief Customer Officer Summit at the Park Hyatt Melbourne to discuss the state of customer experience (CX). Build customer intimacy. Practice mindful leadership.
Customer Bliss
AUGUST 8, 2017
Stephen has held senior executive roles in marketing, customer growth, distribution, or product with Barclays, AMP, Frizzell, Berkeley Berry Birch, and Standard Life. The latter is the UK’s largest pensions and investment company. “We need to get married” He told that to Mark, his CTO. .
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TechSee
AUGUST 14, 2023
As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.
ClearAction
JANUARY 8, 2024
Do they ensure value is increasing for customers whenever changes in the business are needed? If your answer is “no” to any of these questions, you’re under-using customer insights! Start now to monitor these 4 organizations’ insights utilization rates.
ClearAction
JULY 28, 2023
If your team is positioned to be an ally to the success of every work group, then they are more receptive to customer insights and engagement in your initiatives. Customer focus must be designed with empathy. Empathy is not just for your customer-facing groups’ interactions with customers.
Customer Bliss
AUGUST 23, 2018
In today’s conversation with Anand Sampat , the head of customer experience for c2c , a public London commuter train that services 40,000 daily commuters, we discuss how he manages the customer experience for a service that so many people rely on. C2C now has an internal customer service week once a year.
Customer Guru
AUGUST 8, 2018
She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience. Arie is a Customer Strategy, Customer Lifecycle Management, Customer Insight, and Innovation Consultant. Bruce Temkin Follow @btemkin.
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