Top CX Reads 2023 – Digital, Design, Centricity
ECXO
DECEMBER 26, 2023
According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff – actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.
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