ECXO

MARCH 6, 2025

CX transformation often requires breaking entrenched habits and coordinating across silos, which wont happen without active support from the C-suite. Many organizations designate a specific executive owner for CX (such as a Chief Customer Officer or Chief Experience Officer) to lead the charge.

B2B 339

B2B Customer Journeys How To Effort Score 339

GetFeedback

JANUARY 19, 2020

Winning (25%): “outcomes can be quantified” or “created a competitive advantage.”. Post-Purchase: How will the customer get access to the solution/service, learn how to use it, and get support? I can’t overemphasize the importance of building maps with real customer intelligence, not just internal opinions.

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Comm100

SEPTEMBER 22, 2016

For big support teams with busy professionals, however, finding the extra time to read is already a challenge. But we still want you to be able to take advantage of the books that can transform your current customer support operations. For Support Team Leaders. Chief Customer Officer 2.0:

Customer Service 100

Customer Service Case Study Gamification Culture 100

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Wootric CX Blog

SEPTEMBER 18, 2019

Wootric’s mission is to help every business in the world make customer experience their competitive advantage with relevant and actionable insights from customers, prospects and employees. The CXInsight product analyzes each comment in the context of industry and customer terminology. About Wootric. Lisa Abbott.

Customer Experience 40

Customer Experience Net Promoter Score Competitive Advantage Self Service 40