5 Steps to CX Management in the Public Transportation Industry with Anand Sampat
Customer Bliss
AUGUST 23, 2018
He had to think about how his team was currently serving him and what would be beneficial moving forward: Look at your roadmap and see who’s needed to execute what. By looking at the customer roadmap, Anand was able to better determine who could help him deliver on the work that needed to be done. Recruit deliberately.
Let's personalize your content