Zeisler Consulting

MAY 4, 2021

I was recently speaking with a friend who’s a Chief Customer Officer. My career has included time within PMOs, BPM/BPI organizations, and of course CX. She has the support of her boss, the CEO, who often speaks of the importance of CX and why having a Chief Customer Officer is so valuable.

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Chief Customer Officer NPS Fashion Social Media 72

Customer Bliss

FEBRUARY 18, 2022

Want to get more inspiration from customer experience leaders from every industry? It’s been my gift to you to host over 200 episodes of my podcast, the Chief Customer Officer Human Duct Tape Show , featuring corporate and non-profit executives from across the C-Suite, as well as thought leaders, focused on doing the work of experience.

Customer Experience 286

Customer Experience Chief Customer Officer Leadership Course 286

Customer Bliss

NOVEMBER 26, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Hospitality 254

Hospitality Chief Customer Officer Course Video 254

CloudCherry

OCTOBER 17, 2019

Lynn Hunsaker – Chief Customer Officer at ClearAction Continuum & co-founder of ClearAction Value Exchange, CustomerThink Hall of Fame Author, Professor, award-winning Performance momentum expert, and MORE- shares her wealth of knowledge. She led customer experience and marketing at Applied Materials and Sonoco.

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Customer Experience Handbook Chief Customer Officer Course 231

Retently

OCTOBER 19, 2018

Overall, it seems like the easiest way to solve that is to have someone specialized in customer experience in charge of the whole process – both to make sure everything is going as it should and that the majority of the C level can focus on other matters. Well, that’s where the Chief Customer Officer comes into play.

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Chief Customer Officer Customer Centricity Call Center Metrics 80

Customer Bliss

OCTOBER 30, 2014

You need belief and commitment that this is the right course. Customer work requires a reset of timelines and expectations for quarterly results. Customer work requires a reset of timelines and expectations for quarterly results. Becoming a ‘customer’ company is a multi-year endeavor.

Chief Customer Officer 149

Chief Customer Officer Course Customer Experience Marketing 149

ECXO

MARCH 6, 2025

Ideally, the CEO and other senior leaders champion the effort, making it clear through their actions and priorities that customer experience is not just a frontline issue but a strategic, company-wide imperative. B2B customer needs and market conditions change, so the CX program should be agile enough to adjust course.

B2B 339

B2B Customer Journeys How To Effort Score 339

Customer Bliss

MARCH 5, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221

Customer Bliss

SEPTEMBER 18, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done.

Engagement 334

Engagement How To Chief Customer Officer Video 334

ECXO

APRIL 18, 2024

Impressed by the positive changes, they decided to create a new role – Chief Customer Officer – and offered it to Jose. Of course, he accepted it with his usual enthusiasm and humility. As the Chief Customer Officer, Jose worked tirelessly to instill a customer-centric culture in every corner of TechEase.

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Customer Experience Customer Centricity Chief Customer Officer Culture 314

Customer Bliss

DECEMBER 26, 2018

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

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Chief Customer Officer Effort Score Survey Automotive 203

Customer Bliss

DECEMBER 29, 2016

I launched a podcast, The Chief Customer Officer Human Duct Tape Show , in 2016. Some of the answers overlap, of course — there is a lot about getting buy-in from other leaders, using the right data, etc. We’ll be back with new episodes in early 2017. So far, we’ve published 32 episodes.

Customer Experience 0

Customer Experience Chief Customer Officer Social Media Connections 0

Customer Bliss

FEBRUARY 16, 2018

It often involves multiple departments, and of course, the organization’s leaders and C-Suite. The guests on my podcast, The Chief Customer Officer Human Duct Tape Show can certainly vouch for that sentiment.

Customer Experience 235

Customer Experience Chief Customer Officer Customers Leadership 235

CloudCherry

MARCH 8, 2019

Jeanne has over 20 years of experience into ‘Customer Experience’ as she learned early on from her father. She is specialized at guide leaders and businesses to earn customer-driven growth and development. Jeanne is the author of the famous book, “Chief Customer Officer” (Jossey-Bass, 2006). Annette Franz.

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Chief Customer Officer Customer Experience Professionals Consulting Employee Experience 285

Customer Bliss

SEPTEMBER 25, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done.

Chief Customer Officer 216

Chief Customer Officer Company Insurance Video 216

TechSee

JUNE 16, 2022

Jim Iyoob, Chief Customer Officer at Etech Global Services. As a consultant, he guides clients who want to develop customer-focused cultures. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. Shep Hyken, Chief Amazement Officer at Shepard Presentations.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Customer Bliss

OCTOBER 16, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. There’s your pothole. How reliable are you?

Customer Experience 185

Customer Experience Chief Customer Officer Video Leadership 185

Customer Bliss

NOVEMBER 27, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

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Omni-Channel Multi-Channel Customer Experience Chief Customer Officer 178

Customer Bliss

FEBRUARY 19, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Brands 208

Brands Chief Customer Officer Hospitality Course 208

Customer Bliss

FEBRUARY 18, 2020

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done.

Chief Customer Officer 248

Chief Customer Officer Video Customer relationships Course 248

Gainsight

JANUARY 25, 2023

The Chief Customer Officer (CCO) role is crucial for virtually every SaaS company. Hiring one moves Customer Success (CS) from a function to a company-wide strategy, offering a customer voice in the boardroom and a peer to your Sales and Product leaders.

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Chief Customer Officer Self Service Effort Score Leadership 52

ChurnZero

MAY 29, 2020

NRR provides the truest assessment of success with our customers. You want to retain your customers, of course. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero. But more importantly, you want to grow with them.

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Chief Customer Officer Metrics Net Promoter Score Effort Score 64

Customer Bliss

NOVEMBER 13, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Chief Customer Officer 182

Chief Customer Officer Banking Video Course 182

Customer Bliss

APRIL 9, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

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Chief Customer Officer Video Course Hospitality 187

Customer Bliss

FEBRUARY 9, 2018

The following post is an excerpt from my book: Chief Customer Officer 2.0. I actually interviewed Samir Bitar on my podcast, The Chief Customer Officer Human Duct Tape Show , and we talked about his individual journey in this CCO-like role.

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Customer Journeys Chief Customer Officer Leadership Customer Centricity 190

Customer Bliss

MAY 28, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Chief Customer Officer 173

Chief Customer Officer Video Course Banking 173

Customer Bliss

JANUARY 29, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Sales 173

Sales Chief Customer Officer Video Course 173

Customer Bliss

DECEMBER 4, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done.

Chief Customer Officer 185

Chief Customer Officer Video Leadership Course 185

Thematic

FEBRUARY 15, 2019

What do Chief Customer Officers have in common with YCombinator? Last week, I attended the Chief Customer Officers & Influencers conference in Atlanta. But a lot of this content does not reach the Customer Experience community. Of course, we responded! As YC graduates, we know their secret.

Chief Customer Officer 54

Chief Customer Officer Net Promoter Score Exercises Conference 54

Customer Bliss

APRIL 16, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Case Study 174

Case Study Study Self Service Chief Customer Officer 174

CloudCherry

DECEMBER 12, 2017

Previously, she was with Satmetrix as the Chief Customer Officer, consulting with top organizations to adopt NPS and build a customer-centric business. I’ve spent over a decade helping organizations learn to create a customer centric business.

Chief Customer Officer 150

Chief Customer Officer Customer Experience NPS Customer Centricity 150

Customer Bliss

MARCH 15, 2018

I’ve had the pleasure of interviewing customer experience leaders and industry trailblazers who’ve greatly contributed to the field. From detailing customer journey mapping, to assessing the work to be done in their first few months on the job, there’s so much I’ve learned from my guests. It will happen.

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Chief Customer Officer Customer Journeys Government Communication 156

Customer Bliss

MAY 7, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Self Service 178

Self Service Chief Customer Officer Course Policies 178

C3Centricity

MAY 11, 2020

” However, unlike most other projects, adopting a customer first strategy will not have an end date! It should have a timeline to identify milestones, of course. But as the customer will continue to change, the actions needed will need constant adaptation. ” Customer-centricity is a journey, not a destination.

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Strategy Customer Centricity Chief Customer Officer CRM 246

Customer Bliss

JULY 23, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

Healthcare 173

Healthcare Chief Customer Officer Travel Video 173

Customer Bliss

JANUARY 15, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .

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Chief Customer Officer Course Video Retail 170

Customer Bliss

JANUARY 12, 2018

From seeing how parcel was delivered, to listening on customer contact calls, speaking to postal staff and drivers – Christine and this cross-function team were able to better understand and decide priorities based on observation and customer feedback. . Bind Your Team Together.

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Chief Customer Officer System Customer Experience Ecommerce 165