CSM Practice

MARCH 1, 2021

As a result, customer success managers try their best to look for tools, frameworks, and methodologies to capture their customers’ trust to avail solutions and services continuously. . In this Chat and Learn episode, Irit Eizips, Chief Customer Officer and CEO of CSM Practice, featured Ziv Peled, Chief Customer Officer at AppsFlyer.

Customer Success 52

Customer Success Chief Customer Officer How To Customer Relationship Management 52

SurveySensum

JULY 14, 2020

Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. She is now Chief Customer Officer at ClearAction Continuum. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

DECEMBER 20, 2016

In 2016, the questions of ownership and business impact of customer experience management are still open. Learn more from the CRM consulting perspective. They say executive buy-in makes for an easier road to the happy customer, thanks to allocated budgets and all-round support with resources. Who should own customer experience?

Customer Experience 40

Customer Experience Chief Customer Officer Government Customer Journeys 40

Stella Connect

JUNE 5, 2017

EVP and Chief Customer Officer, Frontier Communications. To meet that challenge, AARP has instituted a “CX ecosystem,” where VoC data, text and sentiment analytics, governance, and strategy intersect. Conversocial makes social customer care look effortless. Cecilia McKenney. 5 Must-Visit Sponsor Booths. Salesforce.

Call Center 40

Call Center Contact Center Conference CRM 40

Natalie Petouhof

JUNE 4, 2015

Key Principle #6: Future Markets: Healthcare, Government, Innovation, People, Passion… In a digital world, where business models are changing very fast (note not everyone agrees with this or sees it) business will need real-time data to make better decisions to make the customer experience the best it can be.

Chief Customer Officer 40

Chief Customer Officer Analytics Consulting Healthcare 40

Gainsight

OCTOBER 1, 2021

There were even some hired as administrators of the new CS or CRM platform. If the CS team was advanced enough, CS Ops were building out onboarding procedures, enabling support with better motions, and constructing customer-facing teams, such as renewals, while keeping them aligned.

Chief Customer Officer 52

Chief Customer Officer Leadership Return on Investment Sales 52

Amity

APRIL 25, 2016

CEO - C hief Customer Office Council. Curtis founded the Chief Customer Officer Council™, the first peer-led advisory group for CCOs. The Council has helped its members create customer-centric cultures as well as drive profitable customer engagement. Chief Customer Officer - Gainsight.

Customer Success 48

Customer Success Chief Customer Officer Consulting Customer Centricity 48

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Jeff Breunsbach.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Qualtrics

AUGUST 20, 2021

Rachel Richter, VP, Customer Insights Analytic & CRM Operations at Change Healthcare says she agrees with Arjan that we need to focus less on how many people are responding and more on why they’re not responding. “To And I think that's more important about why your response rate is so low is that you may have disengaged customers.”

B2B 26

B2B NPS Hospitality Chief Customer Officer 26