Clarifying the Role of the CCO – Competency #5
Customer Bliss
FEBRUARY 26, 2015
Competency #5: Leadership, Accountability and Culture. For this work to be transformative and stick, it must be more than a customer manifesto. Commitment to customer-driven growth is proven with actions and choices. To emulate culture, people need examples. Read More: Customer Leaders Must Have Guts.
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