Chief Customer Officer Culture Guest Experience Interaction 
CX University
JULY 31, 2024
Today’s consumers seek prompt responses and personal and transparent interactions, placing a high value on trust as the cornerstone of enduring relationships. This mistake can shape a customer’s perception of the brand, not just the individual error. They also expect businesses to understand and meet their needs proactively.
Customer Bliss
OCTOBER 25, 2018
You’ll also hear from Lee West , Pastor of Guest Experiences at Gateway Church , who shares how his personal experience witnessing new church member isolation inspired him to map a welcoming strategy to make these new members feel more included and engaged with the community. Inspire what you want to be delivered. -
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