Gainsight

AUGUST 7, 2024

It’s our job every day to make every important aspect of the customer experience a little bit better.” They emphasize the importance of customer-centricity. It’s time to connect with your customers more than ever and deliver learning experiences that resonate and drive them to success—here’s how.

Customer Centricity 52

Customer Centricity Exercises B2C Course 52

Gainsight

AUGUST 7, 2024

It’s our job every day to make every important aspect of the customer experience a little bit better.” They emphasize the importance of customer-centricity. It’s time to connect with your customers more than ever and deliver learning experiences that resonate and drive them to success—here’s how.

Customer Centricity 52

Customer Centricity Exercises B2C Course 52

Zeisler Consulting

MAY 18, 2021

As a CX consultant and Fractional Chief Customer Officer, at times I’ve had clients and worked with companies in highly-regulated industries; from healthcare to insurance as well as others. In the online webinar panels I moderate, I also come across senior leaders at companies in these sorts of fields all the time.

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Insurance Chief Customer Officer Policies Government 93

Oracle

AUGUST 1, 2018

We’re also unleashing monthly articles and exclusive webinars to take a deeper dive into topics covered in the video series. Jeanne Bliss Jeanne Bliss is the Founder and President of CustomerBliss , and the Co-Founder of The Customer Experience Professionals Association. Learn more.

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Chief Customer Officer Video Customer Experience Professionals Social Media 72

Think Customers

JUNE 13, 2024

The chief customer officer of ClearAction Continuum reveals four — just four — CX ROI benchmarks to prioritize during the “ Four Gold CX ROI Metrics LinkedIn webinar hosted by the European Customer Experience Organization (ECXO) earlier this month. Hunsaker gets it.

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ROI Chief Customer Officer Metrics Return on Investment 64

ChurnZero

NOVEMBER 22, 2019

Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. Wednesday, December 4, 2019 2:00 – 3:00 PM EST. Are you finalizing your new year strategy as you lead Customer Success at your organization? She has also held numerous Interim ‘Head of Customer Success’ roles.

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Conference Chief Customer Officer NPS Customer Success 17

Totango

NOVEMBER 12, 2018

Moderated by Jamie Bertasi, Chief Operations Officer (COO) and Chief Customer Officer (CCO) at Totango, the panelist consisted of a well-rounded group of CS leaders and executives bringing to the table their own unique perspectives on the state of CS today. Creating Customer Centricity Within the Organization.

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Customer Success Interaction Chief Customer Officer Customer Experience 48

ChurnZero

JANUARY 10, 2020

While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .

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Chief Customer Officer Customer Success Leadership Customer Retention 52

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. As we enter the post-pandemic era, we have learned that customer success was one of the leading reasons companies who invested in CS fared better than those who did not.

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Resources Customer Success Chief Customer Officer eBook 52

Gainsight

MARCH 10, 2022

Building Out and Up Your Customer Success Caree r. Even as we adjust to the “New Remote Reality,” customer centricity and CSMs are rising in popularity. Attend conferences, watch webinars, read books, and look for CS leaders to follow. In the past, customer success reported into Sales, Marketing, and Operations.

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Culture Chief Customer Officer Customer Success Customer Centricity 59

Gainsight

DECEMBER 2, 2019

Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. Here are 10 articles and webinars that focus on the foundational aspects of customer retention and best practices to create a best-in-class customer retention strategy. What is Customer Retention?

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Customer Retention Resources Strategy Chief Customer Officer 52

ChurnZero

NOVEMBER 27, 2019

Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. Wednesday, December 4, 2019 2:00 – 3:00 PM EST. Are you finalizing your new year strategy as you lead Customer Success at your organization? She has also held numerous Interim ‘Head of Customer Success’ roles.

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e-support Chief Customer Officer Metrics Customer Success 75

Tricia Morris

SEPTEMBER 17, 2015

In a September 2014 CMO Council Report titled Mastering Adaptive Customer Engagements , survey results show that most brands need something to sharpen their competitive edge: • Only 14% of respondents rated the customer-centricity of their organization as high; and only 11% believe their customers would say the same.

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Customer Service Chief Customer Officer Customer Centricity Report 40

ChurnZero

MARCH 3, 2020

The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup. Pulse Date: May 13 – 14 2020 Location: San Francisco, CA.

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Conference Customer Success Chief Customer Officer Return on Investment 72

Qualtrics

MAY 22, 2019

Jeanne’s expertise comes from being a five-time Chief Customer Officer, having taken her first role at Land’s End in 1983, aged 26 and before ‘customer experience’ had really been defined as a discipline. which focuses on the notion of honoring customers as an asset of the business.

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Chief Customer Officer ROI Leadership Airlines 40

ChurnZero

JANUARY 4, 2024

“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people.

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Customer Success Industry Trends Chief Customer Officer 52

ChurnZero

NOVEMBER 8, 2019

A dedicated Customer Success Plat form position s your customers for success by best equipping your team with the tools , workflows and insights they need to thrive. . Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. Download our Why Your CRM is Not Enough one-pager. .

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CRM Customer Success e-support Chief Customer Officer 63

Qualtrics

MAY 23, 2019

Chief Customer Officer (CCO). Also known as : VP Customer Experience, Chief Customer Experience Officer, Head of Customer Engagement. Learn how to get company buy-in for Experience Management (XM) through our webinar: Webinar: Building a business case for Experience Management.

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Meeting Management Chief Customer Officer Advertising 39

Stella Connect

JUNE 5, 2017

The Journey to Customer Centricity – People Powered, Customer Driven Strategy (Keynote). President and Chief Executive Officer, Safelite Group. A customer-centric culture radiates outward, and endears brands to their customers. EVP and Chief Customer Officer, Frontier Communications.

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Call Center Contact Center Conference CRM 40

Michel Falcon Experience

FEBRUARY 19, 2016

Or perhaps the headline caught your eye because you manage a customer experience or customer support department and want to elevate your team. Be generous with the amount of times you mention customer experience in your LinkedIn bio, but don’t keyword stuff. Hosted free webinars.

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Call Center Consulting Customer Experience Net Promoter Score 60

ChurnZero

NOVEMBER 15, 2019

To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts. Customer Success operations planning. No worries if you missed the webinar, you can view it on-demand here. Analyzing performance for 2020 forecasting.

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Customer Success How To Chief Customer Officer Sports 40

CSM Practice

DECEMBER 4, 2020

Video Title: How to Prove Value to Customers. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. Guest: Chris Singh , SVP Customer Success Management, Customer Engagement & Experience at SAP. Read the full transcript to learn more. The Interview: .

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How To NPS Customers Customer Success 69

ChurnZero

JUNE 3, 2022

When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. To combine customer-centricity with commercial benefits is rare in a typical human being. How should they be held to account?

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Customer Success B2B Metrics Sales 52

ChurnZero

JUNE 3, 2022

When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. To combine customer-centricity with commercial benefits is rare in a typical human being. How should they be held to account?

Customer Success 52

Customer Success B2B Metrics Sales 52

Qualtrics

AUGUST 20, 2021

Hear more answers to the biggest CX for B2B questions: Watch the full webinar on-demand now. First, the good news: the fundamentals of how successful companies thrive with customer experience hasn’t changed, according to James Bampos, Head of B2B CX Solutions Strategy at Qualtrics. They're not being graded.

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B2B NPS Hospitality Chief Customer Officer 26

SmartKarrot

JUNE 10, 2020

Follow him to enhance your knowledge especially on Customer Success, Customer Experience and Customer-centric business. #2 Although this blog covers all aspects of customer success, it is mainly focused on churn reduction, revenue expansion and improving customer satisfaction. #3 5 Enlightened Customers.

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Resources Customer Success Chief Customer Officer Course 10

SmartKarrot

FEBRUARY 2, 2021

They provide the necessary training to their team of CSMs and CSLs and if needed also organize sales and customer relationship-oriented training from industry veterans. Chief Customer Officer. Chief Customer Officer belongs to the C-suite and hence exercises the most power in any role in a customer success career path.

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Customer Success Chief Customer Officer Exercises Sales 8