Chief Customer Officer, Customer Change and Customer Insights

The four CX pillars that every Customer Success leader should know with ChurnZero Chief Customer Officer Abby Hammer

ChurnZero

MAY 13, 2022

ChurnZero Chief Customer Officer Abby Hammer joined The CXChronicles podcast to share how she’s used the four mainstay CX pillars —team, tools, process, and feedback—to build a high-performing Customer Success organization from the ground up and turn it into the most operationalized part of the business.

Chief Customer Officer

Chief Customer Officer Customer Success Handbook Feedback

Learning to Adapt in an Ever Changing Market With Nate Brown

Kustomer

SEPTEMBER 3, 2020

Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. As the market and customer changes, companies change. Chief Customer Officer 2.0 Gabe Larsen: (03:52).

Marketing

Marketing Customer Journeys Effort Score Metrics

Customer Experience Update

The four CX pillars that every Customer Success leader should know with ChurnZero Chief Customer Officer Abby Hammer

Learning to Adapt in an Ever Changing Market With Nate Brown

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