Lumoa

JANUARY 19, 2023

There are different ways to create a customer journey map , and it’s essential to keep in mind that the customer journey is not always linear. – Do different types of customers have a preferred way to buy? What are the key touchpoints for different personas? Where do they hang out? What are their goals?

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. Camaraderie within the Customer Service (or Success) department is another way CX is a Team Sport. Controlling Touchpoints Model.

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

Pointillist

JUNE 5, 2019

High Adoption of a Journey-Based Approach to CX is Critical for Success “To design and deliver a great customer experience you need to understand not only your customers’ expectations, the problems they’re trying to solve and the goals they’re trying to accomplish, but most importantly the steps they’ve taken to get there.

Customer Journeys 89

Customer Journeys Measurement Report Omni-Channel 89

Pointillist

MAY 19, 2020

A robust journey measurement and analytics program is your path to improving customer experiences and business results, and to enhancing the ability to secure budget for your targeted initiatives. “ Hank Brigman Customer Experience Strategist Author of TOUCHPOiNT POWER!

Customer Journeys 94

Customer Journeys Measurement Report Management 94