PeopleMetrics

MAY 4, 2017

Over 150 customer experience professionals completed a PeopleMetrics online assessment about the presence, or absence, of customer-centric practices in their organizations. However, one exception to this stagnation in activities exists: the practice of customer journey mapping. We'll see you then.

Customer Journeys 91

Customer Journeys Banking Chief Customer Officer Touchpoint 91

Tricia Morris

JANUARY 4, 2016

A new year brings resolutions to change or improve in ways that matter, and for brands and organizations, customer service is always a key focus. ——————– Read 10 Customer Service Trends to Watch in 2016. What were their answers?

Trends 40

Trends Chief Customer Officer Customer Service Self Service 40

Tricia Morris

DECEMBER 18, 2015

Jeanne Bliss: Chief Customer Officer Author and CXPA Co-founder. Sumair Dutta: The Service Council Chief Customer Officer and Former Aberdeen Customer Experience Analyst. Annette Franz: Certified Customer Experience Professional, CX Journey Author and CXPA Board Member.

Trends 40

Trends Chief Customer Officer Customer Service eBook 40

Tricia Morris

MARCH 14, 2016

Want to Learn More About Customer Service & Retention? Read 10 Customer Service Trends to Watch in 2016. We’ve also asked what organizations can do immediately to improve customer service. What were their answers?

Chief Customer Officer 40

Chief Customer Officer eBook Poor Customer Service Report 40

Tricia Morris

JANUARY 25, 2016

——————– Download the eBook: 10 Customer Service. We’ve also asked what organizations can do immediately to improve customer service. Here’s to excellence in service, fellow humans. Trends to Watch in 2016. What were their answers?

Self Service 40

Self Service Trends Customer Service Chief Customer Officer 40

Tricia Morris

JANUARY 11, 2016

.” ————————— Read 10 Customer Service Trends to Watch in 2016. We’ve also asked what organizations can do immediately to improve customer service. What were their answers?

Trends 40

Trends Customer Service Chief Customer Officer CRM 40