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We had the privilege of interviewing the pioneer of the ChiefCustomerOfficer (CCO) role, Jeanne Bliss who held the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Corinium: How would you describe the evolution/progression of the CustomerExperience in the last 12 to 18 months?
With this in mind, we sat down with Nate Brown , CEO of Officium Labs and the Co-founder of CX Accelerator , a community and resource hub for CustomerExperienceprofessionals. Hello and thank you for joining us today to chat with us about your experience in the CX space Nate. Check out the interview below.
While experience metrics (like NPS® or CES) provide guidance for understanding the outcome of customer interactions with your brand, the financial outcomes quantify any changes in customer behavior that result.
XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. She is now ChiefCustomerOfficer at ClearAction Continuum. LinkedIn : [link].
Customerexperience leaders are coming together next week in Atlanta to learn and network with peers, and understand trends and best practices in their field. It’s ChiefCustomerOfficers, USA 2020 , and Kustomer will be there to deliver the keynote on how technology can enable omnichannel, personalized customer service.
Customerexperience leaders are coming together next week in Atlanta to learn and network with peers, and understand trends and best practices in their field. It’s ChiefCustomerOfficers, USA 2020, and Kustomer will be there to deliver the keynote on how technology can enable omnichannel, personalized customer service.
These authors, speakers, thought-leaders and dedicated customerexperienceprofessionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. They make our lives better, share their expertise, uplift our spirits, and show profound generosity. Why we love Augie: He’s the Sr.
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