Remove Chief Customer Officer Remove Customer Experience Professionals Remove Self Service
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Best Tips to Improve Customer Service This Holiday Season

ProProfs Chat

Empower your customers to self-serve. They can only take a break while you still deliver excellent service if your self-service channels are functional (depends on your product/service). Diane Magers CEO, Customer Experience Professionals Association. Tweet this. Tweet this.

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CX Inspiration – A Q&A with Nate Brown, Co-Founder of CX Accelerator

Comm100

With this in mind, we sat down with Nate Brown , CEO of Officium Labs and the Co-founder of CX Accelerator , a community and resource hub for Customer Experience professionals. Hello and thank you for joining us today to chat with us about your experience in the CX space Nate. Check out the interview below.

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2016 Customer Service Trends: “Humanless” Customer Service Driving Change

Tricia Morris

As we start talking about self-service , virtual assistants and artificial intelligence in more and more customer service conversations, we have to talk about where human-to-human interaction will continue to make an impact, and why many customers have turned to more “humanless” customer service options in the first place.

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Customer Experience Labs: Your Strategic Weapon

Customer Bliss

When I work with clients, I always set up a “customer room,” which is another way of thinking about customer experience labs. I’ve written about this idea a few times , including in Chief Customer Officer 2.0. The self-service kiosks they were rolling into restaurants.

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2016 Customer Service Trends: The Rise of Service Talent

Tricia Morris

A new year brings resolutions to change or improve in ways that matter, and for brands and organizations, customer service is always a key focus. Even in a world of increased automation and outsourcing, service talent is vital to success.

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10 Customer Service Trends to Watch in 2016

Tricia Morris

This year’s lineup of contributors includes: • Bill Patterson: Microsoft General Manager of Service Engagement. Jeanne Bliss: Chief Customer Officer Author and CXPA Co-founder. Sumair Dutta: The Service Council Chief Customer Officer and Former Aberdeen Customer Experience Analyst.

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Top 20 Customer Experience Leaders to Follow in 2017

Bold360

Founder and President of CustomerBliss, Jeanne Bliss is one of the foremost experts on customer-centric leadership. She was the first known CCO (Chief Customer Officer) at Microsoft as well as other corporations, pioneering this role. Have we missed any of your most inspiring professionals from the list?