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Empower your customers to self-serve. They can only take a break while you still deliver excellent service if your self-service channels are functional (depends on your product/service). Diane Magers CEO, CustomerExperienceProfessionals Association. Tweet this. Tweet this.
With this in mind, we sat down with Nate Brown , CEO of Officium Labs and the Co-founder of CX Accelerator , a community and resource hub for CustomerExperienceprofessionals. Hello and thank you for joining us today to chat with us about your experience in the CX space Nate. Check out the interview below.
As we start talking about self-service , virtual assistants and artificial intelligence in more and more customerservice conversations, we have to talk about where human-to-human interaction will continue to make an impact, and why many customers have turned to more “humanless” customerservice options in the first place.
When I work with clients, I always set up a “customer room,” which is another way of thinking about customerexperience labs. I’ve written about this idea a few times , including in ChiefCustomerOfficer 2.0. The self-service kiosks they were rolling into restaurants.
A new year brings resolutions to change or improve in ways that matter, and for brands and organizations, customerservice is always a key focus. Even in a world of increased automation and outsourcing, service talent is vital to success.
This year’s lineup of contributors includes: • Bill Patterson: Microsoft General Manager of Service Engagement. Jeanne Bliss: ChiefCustomerOfficer Author and CXPA Co-founder. Sumair Dutta: The Service Council ChiefCustomerOfficer and Former Aberdeen CustomerExperience Analyst.
Founder and President of CustomerBliss, Jeanne Bliss is one of the foremost experts on customer-centric leadership. She was the first known CCO (ChiefCustomerOfficer) at Microsoft as well as other corporations, pioneering this role. Have we missed any of your most inspiring professionals from the list?
Follow on LinkedIn Agnes So, Head of Customer Support & Engagement at HotDoc Based in Melbourne, Agness is passionate about creating exceptional customerexperiences through lean teams, self-service, and training. Before joining HotDoc, Agnes spent 4 years at Apple.
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customerexperience.
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