CSM Magazine
FEBRUARY 9, 2022
Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series! Access exclusive insights & discussion from customer-centric leaders: Jeff Shah, VP Customer Service, The New York Times. Laura Hayes, VP Customer Operations, Momentive.
Customer Bliss
AUGUST 3, 2018
Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. In this episode, we talk about the evolution of both customer experience as a holistic experience and of the chief experience officer and chief customer officer roles over the past few decades.
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CSM Magazine
FEBRUARY 20, 2025
Shep Hyken With decades of experience as a customer service expert, Shep Hyken delivers actionable strategies designed to create unforgettable customer experiences and boost loyalty. Inspired Leadership Finding the perfect speaker involves a mix of research, networking, and careful evaluation.
ShepHyken
FEBRUARY 28, 2023
While 61% claim they want to improve trust with customers, only 19% have members in the C-suite dedicated to the effort. So, here’s your bonus tip: Consider adding a Chief Customer Officer, or similar position, to your organization. Get more information on The Customer Focus ™ customer service training programs.
ShepHyken
FEBRUARY 12, 2021
This week we feature an article from Veronika Filipkova, a professional content editor and Chief Customer Officer at SupportYourApp. She shares different channels and strategies for creating the most convient customer support experience for your customers.
Help Scout
APRIL 29, 2021
Everyone in the business, including those beyond the customer-facing teams, has an accurate understanding of who the customers are and what matters to them. Customer service is a part of the business’s strategic vision. The business agrees on a clear definition of “good customer service.”.
CSM Magazine
AUGUST 22, 2019
Join the America’s biggest brands in their mission to bring customer service to the center of the business. Hear from 40+ customer support, experience and contact center leaders: Global Chief Customer Officer, Johnson & Johnson. VP, Client Services, Boston Red Sox. VP, Returns, Walmart.
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