ChurnZero

JANUARY 8, 2021

With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

CX Journey

JANUARY 26, 2016

Once you actually meet that current expectation on a consistent basis, customers will want you to elevate the experience to a new normal. what would the customer say? what would the customer say? It's a moving target, and you should just focus on a static target.

Customer Experience 80

Customer Experience Chief Customer Officer Culture Customer Centricity 80

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Effort Score Sports 98

Gainsight

MARCH 15, 2022

How is CS represented in the weekly exec meeting? How much time does CS get in the board meeting? What CS operations and technology budget will I have? ’ and ‘How much time is spent on CS in the weekly executive meeting?’,” ’,” says Stephen Horning, a Vice President of Customer Success.

Customer Success 59

Customer Success Company Chief Customer Officer How To 59

ChurnZero

MAY 20, 2021

Examine your customer activity and the intention behind it. If a customer skips two meetings in a row, is that a trigger? Where do you have an opportunity to celebrate a customer, cross-sell a customer, or introduce a customer to a new resource? But being proactive should have positive use cases as well.

Customer Success 90

Customer Success Customer Journeys Touchpoint Resources 90

SmartKarrot

FEBRUARY 25, 2022

A purchase decision is determined by customers- they will look at a positive experience over anything else. Customer experience is now a priority for any company. This is why more businesses are appointing Chief Customer officers to focus on customers. Should Chief Customer Officer oversee marketing chores?

Chief Customer Officer 10

Chief Customer Officer Resources Marketing Customer Centricity 10

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Companies are responding to customer service because they want a market share and they want to stay alive. You talked about having customer voice in the C-suite.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Companies are responding to customer service because they want a market share and they want to stay alive. You talked about having customer voice in the C-suite.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Wootric CX Blog

DECEMBER 2, 2019

Wootric offers a sweet spot of consultation, unparalleled text and sentiment analytics , and high-response microsurvey feedback collection that leverages our customers’ existing systems such as Salesforce. About Wootric.

Competitive Advantage 69

Competitive Advantage Marketing Chief Customer Officer Voice of Customer 69