Chief Customer Officer, Customers, Feedback and Guest Experience

My Rock, My Story: How Airbnb Uses Customer Listening to Determine Goals

Customer Bliss

DECEMBER 8, 2017

The following post is an excerpt from my book: Chief Customer Officer 2.0. In this “My Rock, My Story,” Aisling Hassell , Head of International Customer Experience at Airbnb , shares how her team works together in the customer listening process to establish a baseline before setting targets for metrics goals.

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How Two CX Leaders United Their Organizations Under Shared Value Systems to Transform Customer Experience

Customer Bliss

OCTOBER 25, 2018

You’ll also hear from Lee West , Pastor of Guest Experiences at Gateway Church , who shares how his personal experience witnessing new church member isolation inspired him to map a welcoming strategy to make these new members feel more included and engaged with the community. Inspire what you want to be delivered. -

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Customer Experience Update

My Rock, My Story: How Airbnb Uses Customer Listening to Determine Goals

How Two CX Leaders United Their Organizations Under Shared Value Systems to Transform Customer Experience

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