Chief Customer Officer e-support Marketing Metrics 
Interactions
SEPTEMBER 13, 2024
With experience in financial wellness and retail strategy at KeyBank and Liberty Mutual, he now leads consumer and business banking at Santander, delivering cutting-edge customer engagement solutions. His focus on creating digital-first, customer-centric experiences has led to improved customer engagement across multiple channels.
TechSee
JUNE 16, 2022
Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” He also sits on the board of Directors for CSPN.
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eglobalis
JUNE 27, 2024
Aligning the Organization’s Culture The organization’s culture should support and promote customer-centric values. This can be achieved through training programs focused on empathy and customer service, performance metrics prioritizing customer satisfaction, and leadership modeling these priorities.
ECXO
JULY 29, 2024
Aligning the Organization’s Culture An organization’s culture should support and promote customer-centric values. This can be achieved through training programs focused on empathy and customer service, performance metrics prioritizing customer satisfaction, and leadership modeling these priorities.
Customer Bliss
FEBRUARY 23, 2016
There has been much talk in recent years about a C-Suite role for head of customer experience, or CCO — Chief Customer Officer. Even B2B brands, which traditionally focuses on sales rather than organic customer growth, are starting to adopt this head of customer experience role in droves.
Kayako
OCTOBER 23, 2017
That’s because so many departments are involved in the feedback process: Support receive it, marketers ask for it , and product managers solicit it, but few departments are held accountable for making use of feedback. Close the loop with the customer. Assign accountability for a customer feedback loop.
Customer Bliss
MARCH 17, 2016
The Columbus Metropolitan Library not only has the customer at the core of their business, their organization chart also ensures that focus. Chief Customer Officer Alison Circle described this structure as the way to align everyone’s decision making lens around supporting the customer.
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