Chief Customer Officer eBook Leadership Tips 
Gainsight
DECEMBER 1, 2022
Customer Success (CS) leadership roles can be hard to define. If you interviewed 100 SaaS CEOs about what’s in and out of scope for a Chief Customer Officer (CCO) , chances are you’d get 200 answers. As an emergent position in a highly competitive industry, jumping into a leadership role can be intimidating.
Gainsight
APRIL 21, 2022
Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. As we enter the post-pandemic era, we have learned that customer success was one of the leading reasons companies who invested in CS fared better than those who did not.
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ChurnZero
DECEMBER 20, 2019
Vanessa Hannay , Director of Customer Success, Muck Rack . C S starts with investing in leadership defined as such to embed the success mentality into the cultural fabric of the company. By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . .
ChurnZero
JANUARY 15, 2021
Having the ability to tailor an onboarding experience for each customer’s needs and context is more memorable and more helpful to the customer in enabling them to be successful using your software compared to merely inserting their name into a generic welcome guide. Bigger budgets for Customer Success.
ChurnZero
DECEMBER 13, 2019
Emilia , Partner at Winning by Design, gives Customer Success leaders a practical blueprint to execute incremental change that won’t overwhelm your team. I’m a huge advocate of tying a number to Customer Success. Q: What are your recommendations for reporting Customer Success team activity to leadership?
ClientSuccess
AUGUST 24, 2018
4) The Tipping Point: How Little Things Can Make a Big Difference , by Malcolm Gladwell. From : Jorie Basque , Customer Relationship Manager. From : Adam Kuznia , Chief Customer Officer. This a phenomenal read that speaks to open and honest communication, taking ownership, and effective communication.
ClientSuccess
OCTOBER 17, 2018
2) From : Sara Masson , Senior Customer Success Manager | Company : Loopio | Location : Toronto, Canada. Our team has recently implemented a “top tip” sharing as part of our weekly team meeting, and it’s had a huge impact. 4) From : Adam Kuznia , Chief Customer Officer | Company : DataCamp | Location : New York City.
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