Chief Customer Officer Employee Experience Innovation Loyalty 
Customer Bliss
AUGUST 23, 2016
Mr. Speach serves as Chief Customer Officer, leading strategy for the Greystone customer experience effort across all business lines. Continuous enhancement teams: Place these throughout the org to identify different opportunities for enhancing both the (a) customer and (b) employee experience.
ECXO
APRIL 26, 2023
Peel back the layers of many successful customer experience strategies and you’ll find that accountability sits with the Chief Customer Officer (when they have one). It also sits with the Chief Design Officer (or equivalent). But, no matter the level, working together is crucial. The reason?
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TechSee
MARCH 7, 2023
Dr. Marlene Kolodziej, DBA, ITIL, Senior Vice President, Service Delivery, Ricoh – Recently highlighted as a CX Innovator, Dr. Marlene is a champion for customer and employee experience, driving the adoption of technology, experience engagement, and process to accelerate and shape digital transformation.
CX Centric
MAY 28, 2019
During our October addition of CX Centric Conversation, we explored how co-creating the employee experience could be used to drive business growth. Sharon Boyd, Chief Customer Officer from MKL Innovation, opened the session with a very powerful keynote. Driving Growth through Employee Experience Management.
Customer Bliss
AUGUST 8, 2019
The authors of the following books have also been guests on my podcast, The Chief Customer Officer Human Duct Tape Show. In The Power of Moments , Chip and Dan Heath ask you to think about the positive moments and experiences you’ve had in your life. My book, Chief Customer Officer 2.0
TechSee
AUGUST 14, 2023
This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Jeanne has 35 years of experience helping companies elevate their position with customers and the marketplace. of podcasts worldwide.
Customer Guru
AUGUST 8, 2018
She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience. Arie is a Customer Strategy, Customer Lifecycle Management, Customer Insight, and Innovation Consultant. Augie Ray Follow @augieray.
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