Remove Chief Customer Officer Remove Engagement Remove Guest Experience Remove Interaction
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The Nine Golden Rules of CX Success: Rules 1-3

CX University

Today’s consumers seek prompt responses and personal and transparent interactions, placing a high value on trust as the cornerstone of enduring relationships. Golden Rule 1: CX Is Everybody’s Business In most organizations, the task of Customer Experience (CX) falls on the shoulders of a select few.

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How Two CX Leaders United Their Organizations Under Shared Value Systems to Transform Customer Experience

Customer Bliss

You’ll also hear from Lee West , Pastor of Guest Experiences at Gateway Church , who shares how his personal experience witnessing new church member isolation inspired him to map a welcoming strategy to make these new members feel more included and engaged with the community. Inspire what you want to be delivered. -

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