InMoment XI

NOVEMBER 29, 2018

It was a great event with over 200 CX professionals and practitioners from across the UK and Europe in attendance. I was very fortunate to present with Oliver Kipp, MaritzCX’s Chief Customer Officer. Our presentation focused on the CX trends we have identified and what. A few weeks ago we had our CXForum in London.

Trends 30

Trends Chief Customer Officer Customer Experience Customers 30

ECXO

JUNE 7, 2023

Nicolette Wuring: A dynamic Managing Director at Customer-Advocacy.com and ECXO Ambassador and Facilitator. With a wealth of experience as SVP/Chief Customer Officer for renowned multinationals, Nicolette expertly guides organizations through transformative customer experience changes. Explore further at [link].

Customer Experience 240

Customer Experience Engagement Chief Customer Officer CRM 240

Totango

SEPTEMBER 12, 2018

Totango is in attendance at this year’s conference where the topics consists of best practices and strategies that go beyond the CCO business case, driving C-level accountability for customer centricity. The Customer Success Buzz at CCO.

Chief Customer Officer 56

Chief Customer Officer Conference Customer Centricity Customer Success 56

Customer Bliss

JANUARY 12, 2018

Additionally, the team developed “Toolbox talks” in which employees start the day with a meeting in which they share customer moments and stories of success, or stories where events didn’t turn out as well as they’d hoped. What Do You Know NOW That You Wish You Knew THEN?

Chief Customer Officer 165

Chief Customer Officer System Customer Experience Ecommerce 165

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Jim Iyoob, Chief Customer Officer at Etech Global Services. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Gainsight

JANUARY 10, 2022

The energy of that Pulse event was electric. Over time and much reflection, we’ve realized that the concept of community means a great deal to us internally and the Customer Success industry as a whole. Product leaders joined the Customer Success movement with the addition of PX to our product portfolio. And you know what?

Customer Success 27

Customer Success Chief Customer Officer Hotels Conference 27

Customer Bliss

NOVEMBER 8, 2018

Do you put the needs of your customers first and focus on the value you provide them? Today, we’re replaying an episode that many of you enjoyed, featuring Francis Cordon , the first Chief Customer Officer at Rigor , a SaaS company.

Chief Customer Officer 147

Chief Customer Officer Banking B2B Customers 147

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. April 2018 CX Events and Conferences.

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Conference Customer Experience Chief Customer Officer Contact Center 60

Retently

JULY 28, 2023

Well, that’s where the Chief Experience Officer comes into play. CXO stands for Chief Experience Officer. People might also refer to this position as Chief Customer Officer, Chief Customer Experience Officer, Chief Client Officer, or Chief Customer Service Officer.

Chief Customer Officer 122

Chief Customer Officer Customer Centricity Call Center Metrics 122

CSM Magazine

FEBRUARY 20, 2025

Want to make your conference, corporate event, or workshop amazing? Why Leadership and Customer Service Speakers Matter Leadership shapes the culture of an organization, while excellent customer service ensures customer satisfaction and retention. This guide and these examples will get you off to a great start.

Leadership 52

Leadership Customer Service Chief Customer Officer How To 52

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Follow on LinkedIn

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

ChurnZero

JANUARY 8, 2021

With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

TechSee

MARCH 7, 2023

She is also an active member of the Women in AI Canada group, participating in mentorships, events, & talk shows. Jeanne Bliss, CEO Customer Bliss – Jeanne Bliss guides companies to achieve business growth through leadership bravery and elevated business practices. She is known globally for transforming businesses.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

CX Journey

JUNE 14, 2017

and spoken at industry events. Books like the Ultimate Question series, Outside In, and Jeanne Bliss' books about the Chief Customer Officer role are great resources. Note: Not all employers are thrilled about you building your personal brand, even though it aligns quite nicely with your role and area of expertise.)

Chief Customer Officer 144

Chief Customer Officer NPS Consulting Case Study 144

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

Chief Customer Officer 98

Chief Customer Officer Customer Success Leadership Consulting 98

Customer Bliss

MAY 17, 2016

THE WORLD’S LARGEST CUSTOMER EXPERIENCE EVENT IS BACK. In my book Chief Customer Officer 2.0 , there is a case study on Audi’s work around cultural commitment. Episode Overview. Mark tells a story about a journalist embedded with his team where the end result wasn’t as desired. Case Study.

Case Study 81

Case Study Chief Customer Officer Customer Centricity B2C 81

Customer Bliss

JULY 7, 2016

Here we discuss the journeys and explore the roles of the most senior customer experience leaders around the world. This title is a nod to the fact that a Chief Customer Officer often becomes the ‘duct tape’ of the organization to guide the company to earn the right to customer-driven growth. .

Customer Experience 141

Customer Experience Customer Journeys Chief Customer Officer Insurance 141

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Featured speaker at events like Digiday, PayThink, CHLA, Momentum, THINK, USC Silicon Beach.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Customer Bliss

MARCH 16, 2018

More organizations are adding the chief customer officer role to their C-Suite, and being responsible for bringing on this new high-level executive is no easy feat. Ensure that the CCO has a role in the critical planning meetings to guarantee that the customer agenda is wired in. Have you hired a new CCO?

Leadership 111

Leadership Engagement Chief Customer Officer Course 111

Customer Bliss

SEPTEMBER 13, 2016

You can learn more about what I do as a keynote speaker here , but I operate from the base principle that “Your event is your moment.” Helping Companies Grow…by Improving Customers’ Lives. How to Build Your Customer-Driven Growth Engine. Leading Customer Experience Transformation & Innovation.

Chief Customer Officer 0

Chief Customer Officer Social Media Culture Video 0

Customer Bliss

AUGUST 3, 2018

Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. In this episode, we talk about the evolution of both customer experience as a holistic experience and of the chief experience officer and chief customer officer roles over the past few decades.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

Customer Bliss

JULY 14, 2016

The entire company, beginning with the senior leadership team, needs to be on the same page with regard to what the customer experience is — and why it’s important to the business growing. Leadership accountability will come as people realize they are being judged on customer-centric metrics. Leadership accountability.

Leadership 100

Leadership Customer Experience Chief Customer Officer Metrics 100

ChurnZero

NOVEMBER 22, 2019

I am soooo excited to announce BIG RYG , ChurnZero’s inaugural industry and user conference built for current and future leaders in Customer Success. We will be hosting this one-day event in Washington DC on October 8, 2020. Many of you may have already joined us at our RYG events that we have hosted in cities across North America.

Conference 17

Conference Chief Customer Officer NPS Customer Success 17

CSM Magazine

AUGUST 19, 2021

Reuters Events: Customer Service & Experience 2021 will be returning to the virtual stage on October 5-6th and the event is committed to showcasing the world’s most customer-centric leaders. To register for your free Live Pass & ensure you don’t miss this industry-shaping event, click here!

Customer Service 40

Customer Service Chief Customer Officer Customer Experience Hotels 40

Kustomer

AUGUST 26, 2022

Their ‘quick-hit’ segments deliver customer-focused tips, tools and trends for optimizing your brand strategy through customer service. The Chief Customer Officer Human Duct Tape Show. Author of Chief Customer Officer 2.0, Episode Frequency: Weekly Episode Length: 30-40 minutes.

Customer Experience 95

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 95

Amity

NOVEMBER 22, 2013

There are a number of associations and communities as well: In the GTA, the Southern Ontario Customer Success meetup organizes monthly events. In the Bay Area, Mikael Blaisdell is the chief community organizer. He runs the Customer Success Association. It was founded and continues to be run by Curtis Bingham.

Customer Success 81

Customer Success Chief Customer Officer Metrics Resources 81

Experience Investigators by 360Connext

MARCH 9, 2015

Organizations across a wide range of industries are creating positions like Chief Customer Officer and Customer Experience executive. They’ve realized the importance of investing in the overall experience of customers, and that doing so generates phenomenal business results. What could have worked better?

Customer Experience 110

Customer Experience Chief Customer Officer Customer Experience Professionals Resources 110

Forrester

APRIL 3, 2017

At our CX Forum in Sydney on May 9, Forrester thought leaders and a world-class roster of industry innovators will come together to explore the current and emerging best practices for the design and delivery of exceptional customer experiences in digital channels. Customer Experience. Forrester events. customer engagement.

Chief Customer Officer 66

Chief Customer Officer Omni-Channel Culture Customer Engagement 66

Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? We’ve compiled a CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. June 2019 CX Events and Conferences. June 25 – 28, 2019.

Conference 40

Conference Customer Experience Hotels Chief Customer Officer 40

ClearAction

MAY 29, 2016

How Marketers Think of Customer Experience. Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth.

Customer Experience 97

Customer Experience Marketing Chief Customer Officer Social Media 97

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Totango

MARCH 26, 2019

Eugene Trautwein, VP of Customer Support, Commvault. Aron Lanclos, Director of WW Customer Support, Commvault. Peter Storer, Chief Revenue Officer, Avero. Sue Fellows, Chief Customer Officer, Workfront. Brian Merritt, VP Sales and Customer Success, Trustpilot.

Industry 15

Industry Customer Success Innovation Chief Customer Officer 15

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. In my own experience, the best way to do this was to start with documenting the customer journey from sales order through renewal event. Then, show how the proposed investments will impact those processes and overall KPIs.

Customer Success 108

Customer Success Tips Chief Customer Officer Leadership 108

ECXO

APRIL 13, 2023

Article source at Eglobalis: here : Here you can participate in our next event: Only 45 places available now on Zoom – Building a CX Driven B2B Operating Model by Eytan Hattem, Chief Customer Officer at Prodware. Find out more here and become a member here.

Culture 156

Culture Customer Experience B2B B2C 156

Oracle

MARCH 11, 2020

Jeanne Bliss is one of the most recognizable names in customer experience and customer success today. She’s the founder and president of CustomerBliss and the Co-Founder of The Customer Experience Professionals Association (CXPA). Follow her work on LinkedIn. Baby bump and all! #CX Blake Morgan.

Customer Journeys 83

Customer Journeys Technology Chief Customer Officer Video 83

ChurnZero

MAY 5, 2020

Fortunately, Customer Success teams are uniquely positioned to step up and provide business continuity—serving as a company’s compass to guide them through this treacherous terrain. Watch the full on-demand virtual event for more inspirational sessions and strategic conversations around integrated ways to power the customer lifecycle.

Customer Retention 72

Customer Retention Chief Customer Officer Case Study Customer Success 72

ClientSuccess

NOVEMBER 20, 2020

With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Digital Customer Experience Virtual Summit – [link]. February 10-11 – Virtual Event. Chief Customer Officers Conference – [link].

Conference 52

Conference Customer Success Chief Customer Officer Leadership 52