eglobalis

MARCH 13, 2025

These data silos make it hard to get a unified view of the customer, resulting in inconsistent or disjointed interactions. Many B2B firms also lack a central CX team in one survey, 28% had no coordinated CX governance which underscores the challenge of breaking down departmental barriers.

Leadership 242

Leadership B2B B2C Effort Score 242

eglobalis

JUNE 27, 2024

Customer Retention Rate: Tracks the percentage of existing customers who continue to do business with you over a specified period. Return on Investment (ROI): Calculates the ROI of your CX initiatives by comparing the investment costs against the financial gains achieved.

Strategy 467

Strategy Customer Experience Net Promoter Score Customer Centricity 467

ECXO

JULY 29, 2024

Customer Retention Rate : Tracks the percentage of existing customers who continue to do business with you over a specified period. Return on Investment (ROI) : Calculates the ROI of your CX initiatives by comparing the investment costs against the financial gains achieved.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

Maru Group

FEBRUARY 19, 2020

Tailoring engagement efforts to specific customer segments will increase the return on investment. They discussed understanding customer needs in relation to Distributed Energy Resources (DERs). The government and local businesses needed a way to attract young people to the area to address economic issues.

Consumers 52

Consumers Customer Journeys Chief Customer Officer Government 52

Gainsight

OCTOBER 1, 2021

Over time, the value and return on investment for this role became more clear-cut. Alternatively, CS Ops can fit snugly under your Chief Customer Officer (CCO) or head of customer success. Silos can be easily remedied with a shared campaign calendar and data governance agreement. . CS Ops Leadership.

Chief Customer Officer 52

Chief Customer Officer Leadership Return on Investment Sales 52

SmartKarrot

APRIL 21, 2022

The entire C-suite is responsible for the customer. The C-suite needs to exude customer centricity with the CEO at the helm of affairs. CCO (Chief Customer Officer) – Leading the customer grievances to the top management. Government, banking, and insurance are the sectors with CDOs.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score Effort Score 10

SmartKarrot

APRIL 21, 2022

The entire C-suite is responsible for the customer. The C-suite needs to exude customer centricity with the CEO at the helm of affairs. CCO (Chief Customer Officer) – Leading the customer grievances to the top management. Government, banking, and insurance are the sectors with CDOs.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score Effort Score 10