Education Services Group

MAY 25, 2022

Speaker: Jay Nathan , Chief Customer Officer of Higher Logic & Co- Founder of Gain Grow Retain . So, go to where your audiences are in terms of which channels you choose. We asked him to join us for this month’s webinar to discuss exactly how to do that. .

Chief Customer Officer 52

Chief Customer Officer Multi-Channel Knowledge Base Customer Success 52

Michel Falcon Experience

NOVEMBER 8, 2015

An emerging role within companies of all sizes and industries is the Chief Customer Officer. Munchery, the ventured-back delivery company, recently recruited Pascal Rigo to become their Chief Customer Experience Officer after he sold his company La Boulange to Starbucks for $100 million.

Customer Experience 60

Customer Experience Customer Journeys Chief Customer Officer Survey 60

Chattermill

MAY 12, 2019

We like this one because Pennington challenges readers to rethink the traditional customer experience and serves as a positive conversation piece that gets the ball rolling. Pennington doesn’t dive into things like cross-channel alignment or journey mapping. Chief Customer Officer 2.0 by Jeanne Bliss.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

Martin Hill-Wilson

JANUARY 25, 2016

Dip into the growing library of digital transformation, digital disruption or customer experience use cases and you have to admit things are starting to look quite different. As in – what’s the difference between B&W four channel TV of old, and the app based, multi-screen TV series binging many of us now indulge in?

Omni-Channel 40

Omni-Channel Insurance Multi-Channel Chief Customer Officer 40

Qualtrics

MARCH 4, 2019

We sat down with Anahita Reilly, one of the first ever Chief Customer Officers in a government organization, to learn how she and the GSA approached a range of topics including how technology improves their customer experience, regulations influence innovation, and how to make sure the taxpayer always comes first.

Customer Experience 40

Customer Experience Government Policies Chief Customer Officer 40

SmartKarrot

MARCH 8, 2022

Gemma Cipriance-Espineira is the Chief Customer Officer at Chili Pepper. She started building and leading teams at 25, and at just 27, she became the Vice President of Customer Success at an organization. Powered by over 15 years of industry experience, Kellie Capote is currently the Chief Customer Officer of Gainsight.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

SmartKarrot

FEBRUARY 17, 2022

These high-ranking executives include several ‘chief’ job titles, such as Chief Executive Officer (CEO), Chief Operating Officer (COO), Chief Financial Officer (CFO), and Chief Customer Officer (CCO). Create a strong, unified customer experience.

Omni-Channel 10

Omni-Channel Chief Customer Officer B2B Multi-Channel 10

SmartKarrot

APRIL 16, 2020

You will advise and guide their customers on best in class practices as they map any number of their business needs to Zendesk. Program Manager, Customer Experience Location: Madison, Wisconsin, US. Apply here: [link] Role: Sr.

Customer Success 8

Customer Success Consulting Multi-Channel Chief Customer Officer 8

Kustomer

JUNE 25, 2020

Traditional “ voice of the customer ” feedback is the top data to pay attention to, but Annette mentions other data that will make a big difference as well. Multitalented, multi experienced, right now she is the founder and CEO of CX Journey Inc. Annette Franz: (02:04).

Customer Journeys 92

Customer Journeys Policies Customers Analysis 92

C Space

AUGUST 5, 2019

Do companies need a Chief Customer Officer or someone like that to become an advocate for the customer, or is this the CFO’s job? Because everyone has their own data — marketing, finance, HR — but the customer doesn’t show up anywhere in the data at the moment. by Felix Koch (C Space) Campaign.

Marketing 61

Marketing Customer Centricity Net Promoter Score Chief Customer Officer 61