BirdEye

AUGUST 3, 2023

Please rate your overall experience with our customer support from 1 to 10. - It can also uncover whether your support team requires additional training. Gain valuable insights CSAT surveys are easy to deploy and, even better, easy for your customers to answer. Too many surveys can tire your customers out.

Customer Satisfaction 83

Customer Satisfaction Customer Centricity Culture Effort Score 83

SurveySensum

DECEMBER 1, 2021

It should blend effortlessly with your technology, workflows, and communications. Features excellent customer support team. Custom branding missing. Plus, you can instantly send surveys using its powerful integration with customer relationship management tools like Salesforce. Survey Templates.

NPS 52

NPS Tools Net Promoter Score e-support 52

Kustomer

FEBRUARY 29, 2024

Primarily tailored for e-commerce businesses, this tool efficiently manages tickets, centralizes customer communication via a shared inbox, and automates numerous routine tasks. One of Gorgias’s greatest assets is its robust integration with the e-commerce platform Shopify. Paul Ferrill, giving it a 3.0/5.0

e-support 52

e-support Feedback Multi-Channel Self Service 52

Kustomer

NOVEMBER 7, 2023

Zendesk suggests switching to them for stability, but it comes at a cost — Zendesk just raised their prices by 15%, but promises a “grandfathered rate” to customers who agree to an annual commitment. Users on Reddit recently voiced their dissatisfaction with the company’s limited customer support options.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites.

Self Service 52

Self Service Software Knowledge Base Social Media 52

ProProfs Chat

AUGUST 8, 2019

By learning about every customer, their pain points, what they really expect and how they wish to see themselves when approaching a brand. Except, to reach that point, a business needs to make sure that they have: the right customer support team in place. the best technology to reach customers before they do.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. “Organizations make many mistakes when selecting a customer relationship management solution.

Software 40

Software Customer Experience Company CRM 40