Retently

OCTOBER 16, 2024

This smart, efficient tool transforms your everyday communication into a strategic data collection engine that fuels CX improvements and business growth. Key Takeaways Email signature surveys enable effortless, real-time feedback gathering directly from daily communications, turning each email into a valuable data collection opportunity.

Feedback 134

Feedback Survey Effort Score Customer Satisfaction 134

SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

Conference 98

Conference Employee Engagement Leadership Trends 98

Experience Investigators by 360Connext

OCTOBER 15, 2014

It was at South by Southwest Interactive Conference about 5(!) Ann and I had communicated virtually for a number of years by then. Ann understands and communicates which rules are sacred and which rules are meant to be broken. (I’ve It’s not the Elements of Style 2.0. It’s the Elements of How-You-Like-Me-Now?

Social Media 275

Social Media Consulting Conference Communication 275

CX Accelerator

MAY 25, 2022

Before a customer can reach out to get support, there needs to be communication channels in place. Deliberate decisions were made to make sure that the communication channels are easy to access and actually work to get messages from customers to the support teams. Email is our main channel of communication with our customers.

Self Service 316

Self Service Social Media Contact Center Knowledge Base 316

Russel Lolacher

FEBRUARY 16, 2021

Are you ready to be a better communicator? I had the pleasure to speak on the challenges to good communication and tips to improve it at the BIG Ready conference. Mike invited me to be on his communications panel, with some pretty amazing brains: Jenna Britton , Dr. Therese Huston , and Dave Delaney. Getting to the point.

Communication 104

Communication Conference Exercises Tips 104

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Much of what makes for exceptional experiences is simple, clear, and transparent communication. Companies like Cisco, Novartis, and Estee Lauder, and associations like American Hospital Association, Global Workspace Association, and the Professional Beauty Association are using DoubleDutch at meetings and conferences worldwide.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

TechSee

DECEMBER 11, 2024

Each of these predictions is based on an analysis of the leading service trends in 2024 presented at conferences, as well as those most discussed by influencers, reporters and analysts. Experts anticipated AI-driven automation would reduce agent workloads, enhance efficiency, and offer superior customer experiences.

Trends 109

Trends Self Service Omni-Channel Social Media 109

GetFeedback

NOVEMBER 23, 2019

And that is the word that we are all anchored to today and at this conference and it is: together.” . In this article, we cover the key CX takeaways from this year’s Dreamforce conference. For example, when a customer submits a claim, on whichever communication channel (phone, online, app, etc.),

Conference 48

Conference Case Study Fashion Customer Expectations 48

CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. What’s the best way for them to communicate with us? Changing Expectations.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

ijgolding

AUGUST 12, 2014

Customers just expect you to be able to deal as effectively with their problems communicated through Twitter as they do over the phone. Channels Communication Channels Social Media Brainfood Consulting Carolyn Blunt Conversocial Delivering Effective Social Customer Service facebook Martin Hill Wilson Real Results social media twitter'

Social Media 230

Social Media Customer Service Customer Experience Roadmap 230

BirdEye

JUNE 14, 2023

Communication channels are at the heart of any successful business. Whether it’s building the confidence of a new customer, establishing a better rapport with your staff, or resolving customer complaints , effective communication is essential for business success and growth. Table of contents What are communications channels?

Communication 98

Communication Social Media Video Meeting 98

Experience Investigators by 360Connext

AUGUST 3, 2021

They are designing customer feedback surveys and strategizing around the onboarding communications. They are communicating directly with customers and presenting to leaders. Some CX leaders try to take on every part of the customer journey. They are reacting to the feedback and reporting on the results. It IS a lot.

Customer Experience 380

Customer Experience Social Media Feedback Brands 380

C3Centricity

APRIL 11, 2020

I remember one of my previous CEOs saying exactly that to me just before he addressed the whole market research and insight’s team at our annual conference. All brands should have (at least) one insight on which its image, personality and communication is built. Only then are you ready to develop an insight. For example.

Advertising 240

Advertising Brands Communication Examples 240

ijgolding

JANUARY 22, 2018

Send company personnel to a customer experience conference. Encourage your employees (and yourself) to network with fellow customer experience professionals and establish a friendly communicative relationship. This year’s Customer Contact Week Winter Conference will be held in New Orleans, learn more today: [link].

Customer Experience 191

Customer Experience Social Media Abandon Rate Conference 191

CloudCherry

AUGUST 26, 2019

A recent snapshot of survey results from Forrester’s CX NYC 2019 conference shows where B2B companies stand in the battle for CX dominance. Of course, it can also be an issue of communication and buy-in. Most importantly, it requires buy-in throughout your organization, starting at the highest level.

B2B 199

B2B Conference Metrics B2C 199

Totango

JUNE 21, 2023

This cross-functional alignment was a key topic at the recent TSIA World: Interact conference , where leaders across functions emphasized the need for these departments to work together to unlock new growth opportunities​. This approach reduces the learning curve for users, thereby promoting quicker and higher product adoption rates.

Communication 89

Communication Customer Success Conference Customer Journeys 89

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. The types of communication platforms organizations can use. How knowledge transfer and culture can benefit from communication technology. PLAY AND SUBSCRIBE.

Communication 93

Communication Technology Employee Engagement Conference 93

BlueOcean

OCTOBER 4, 2022

It’s been three years since the last in-person conference, and this gathering was a triumphant return to face-to-face knowledge share and ideation. The conference was exceptionally valuable and every bit mind-blowing. For many, this looks like strengthening your internal communication. 4x Growth with Better Employee Experience.

Conference 156

Conference Entertainment Employee Experience Contact Center 156

CX Accelerator

NOVEMBER 11, 2022

Then there’s the organizational skills required to get the right people in the room, the communication and presentation skills needed when standing out the front of workshops, and the analytical skills required to develop personas and the accompanying service design blueprints. The first person we would hire would be the Head of CX.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

Aveus

NOVEMBER 25, 2019

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Consumers receive fragmented communications across their care journey.

Omni-Channel 213

Omni-Channel Healthcare Multi-Channel Conference 213

C3Centricity

FEBRUARY 18, 2019

I presented last week at an exciting, forward-looking conference in Fort Lauderdale, USA. It was ITEXPO , a successful conference celebrating its twentieth anniversary this year! Most of us have grown up with text communication, but Gen Z, those born after 1996, are more comfortable with voice. From text to voice: .

Marketing 222

Marketing Chatbots Self Service Conference 222

GetFeedback

JUNE 10, 2019

Make sure your form is customized using your colors and logos so that you also communicate your identity through the survey. For example, GetFeedback allows you to add a logo, chose a certain color palette, fonts and even create a custom URL so that you can communicate your identity easily. Good feedback forms have good design .

Feedback 199

Feedback Survey Conference Airlines 199

Experience Investigators by 360Connext

APRIL 28, 2017

Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. Left: Staged photo to communicate vision. Managers have better communication with staff. Thank you to Medallia for a wonderful conference! It’s all about your people. Bots are here to help, not take over.

Case Study 152

Case Study Airlines Conference Wait Times 152

Customer Bliss

AUGUST 15, 2017

She is a regular speaker at CX events and conferences across Europe. “You Can’t Communicate Enough” Crucial point Annette makes a few times during this episode. This has been a major communication touchpoint, as has some of the standard plays like the Intranet, email blasts, etc. Constantly.

Travel 204

Travel Industry Hotels Customer Journeys 204

ijgolding

OCTOBER 3, 2016

Customer journey maps of all shapes and sizes are adorning many a conference room wall. Customer focused measures are built into performance objectives and bonus schemes, whilst communication, employee engagement and learning & development activity keeps an army of Customer Experience ‘people’ busy.

Customer Centricity 263

Customer Centricity Customer Experience Customer Journeys Chief Customer Officer 263

GetFeedback

FEBRUARY 12, 2019

Joseph Kubon, Director of Cloud Solutions at SWBC says : We’re excited to use SMS Invitations to communicate with our customers on a whole new channel. Event Feedback: Take a pulse on the attendee experience at different points throughout the event, like after someone checks in, attends a keynote, or leaves the conference.

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

Kristina Evey

MAY 15, 2018

Core Values serve as the guiding light for how everyone in your company interacts, communicates and works with each other, external customers, and the community. As with culture, leadership must model Core Values in their actions, behaviors, thoughts, and communications for them to be believed understood and embraced by staff.

Customer Experience 231

Customer Experience Culture Leadership Customers 231

InMoment XI

JANUARY 12, 2024

The advent of conversational intelligence has become a catalyst for transformation in the way that businesses communicate with consumers. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions. Why is Conversational Intelligence Important?

e-support 195

e-support Healthcare Multi-Channel Call Center 195

InMoment XI

MAY 23, 2023

The key message throughout the conference was to be bold and ensure that organisations are aligned, focused, and ready for the future. Creating a customer focused culture throughout the entire organisation breaks down barriers and allows for better communication and understanding, and as a result, better customer outcomes.

Customer Centricity 195

Customer Centricity Culture Insurance Conference 195

CSM Magazine

OCTOBER 29, 2024

The award was presented at the APPA annual conference in Louisville where 20 utilities were recognized for excellence in various areas including customer service, communication, reliability, and overall satisfaction.

Customer Satisfaction 52

Customer Satisfaction Conference Government Policies 52

Experience Investigators by 360Connext

JUNE 20, 2018

We were constantly walking into meetings in conference rooms with LONG agendas that could get pretty boring and stuffy. Sometimes it’s just the way communications are handled after being a loyal customer. It even echoes back to us in the way we engage within our own organizations.

Engagement 179

Engagement Social Media Sales Loyalty 179

Experience Investigators by 360Connext

MAY 4, 2015

I recently had the opportunity to attend San Diego’s Next Generation Customer Experience conference and present a session on the role of mobile in closing the gap in customer experience. The conference attracted some of the biggest names in customer centricity from all over the retail, hospitality, and financial service industries.

Customer Experience 110

Customer Experience Customer Journeys Conference Retail 110

NICE inContact

OCTOBER 30, 2019

Award winners will be selected for excellence in vendor communication and partnership, implementation best practices including efficiency of roll-out, product/solution adoption, and training of agents and supervisory staff.

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. What’s the best way for them to communicate with us? Changing Expectations.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

Daniel Group

DECEMBER 3, 2024

This year, a common thread ties all our posts together: the power of strategic communication in CX and its role in shaping and elevating customer experiences. The Power of Consistency and Communication : Discover why clear and consistent communication builds customer trust and loyalty. Look at Your Frontline Communication!

Communication 52

Communication Conference Loyalty Feedback 52

InMoment XI

SEPTEMBER 20, 2022

In 2006, The Conference Board published “Employee Engagement: A Review of Current Research and Its Implications.” And, though these findings from The Conference Board’s research are, as of this writing, close to 20 years old, the concept of engagement still puts very little emphasis on employees’ role(s) in customer focus and value delivery.

Customer Experience 195

Customer Experience Employee Engagement Culture Conference 195