InMoment XI

SEPTEMBER 20, 2022

This is as true for employee experience (EX) as customer experience (CX). There is a clear path to greater, more progressive employee experience, insights and greater stakeholder centricity for any organization, and it begins with understanding the concept of experience improvement (XI) as it proceeds and matures.

Customer Experience 195

Customer Experience Employee Engagement Culture Conference 195

InMoment XI

MAY 23, 2023

The key message throughout the conference was to be bold and ensure that organisations are aligned, focused, and ready for the future. Creating a customer focused culture throughout the entire organisation breaks down barriers and allows for better communication and understanding, and as a result, better customer outcomes.

Customer Centricity 195

Customer Centricity Culture Insurance Conference 195

Experience Investigators by 360Connext

APRIL 28, 2017

Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. They are valuable reminders of how customers are people, and they respond best to people who understand their situation, and better yet, understand how important their roles are in delivering an exceptional experience.

Case Study 152

Case Study Airlines Conference Wait Times 152

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. The types of communication platforms organizations can use. How knowledge transfer and culture can benefit from communication technology. PLAY AND SUBSCRIBE.

Communication 93

Communication Technology Employee Engagement Conference 93

Call Experts

JUNE 5, 2019

There is a connection between employee experiences and customer experiences. Upset or frustrated employees are likely to affect your business and lead to unsatisfied customers. It is essential to focus on employee satisfaction. . Employee experiences are connected to customer experiences.

Employee Experience 60

Employee Experience Connections Customer Experience Call Center 60

Beyond Philosophy

NOVEMBER 11, 2014

In this way, Target has used the natural tendencies of people to change their habits as the time to communicate that Target has everything they need. It has proven to be successful…so successful that there is a famous story where a father learned a couple of weeks after Target that his teenage daughter was expecting.

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

Kerry Bodine

JULY 31, 2018

This morning I delivered a webinar called The Business Case for Service Design , part of Rosenfeld Media’s day-long virtual conference on The Business Case for Design. Even though the live event has ended you can still sign up for the conference and watch the recordings.).

Customer Journeys 120

Customer Journeys Conference User Experience Social Media 120

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. Follow on LinkedIn Agnes So, Head of Customer Support & Engagement at HotDoc Based in Melbourne, Agness is passionate about creating exceptional customer experiences through lean teams, self-service, and training.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Beyond Philosophy

OCTOBER 29, 2014

By focusing their communication on what their customer truly valued (even though some of the customers were not consciously aware of what it was they valued). And since I mentioned Kahneman I can’t miss the chance to mention one of the most profound experience psychology principles that we’ve come across: the “ Peak-End ” rule.

Net Promoter Score 140

Net Promoter Score Customer Experience CEM Banking 140

Customer Bliss

MARCH 28, 2018

When I was first starting out, there weren’t as many books and conferences, but now we have more resources that I wish I had access to this earlier. We have a community now that we didn’t have before, which is great. Don’t Forget About the Employee Experience. CX #CustExp Click To Tweet.

B2B 171

B2B Chief Customer Officer Net Promoter Score Culture 171

Qualtrics

APRIL 16, 2020

In response, organizations are making rapid, widespread changes that are dramatically changing the employee experience (EX). We’re all still learning how these temporary changes affect employees, but another question is quickly emerging – how will these current disruptions affect employee experiences in the future?

Employee Experience 45

Employee Experience Culture Policies Feedback 45

ShepHyken

MAY 1, 2020

He writes about building a company culture that both empowers and enhances the employee experience, especially during a worldwide crisis. Your company’s employee experience is on center stage. Every employee is at their most vulnerable state. Employees want clarity on everything and expect frequent updates.

Conference 97

Conference Government Employee Experience Communication 97

Topdown

JUNE 1, 2017

We'll be exhibiting June 4-7 at the IASA 2017 Annual Educational Conference and Business Show in Orlando, Florida. Our focus will be on how INTOUCH ® , our new cloud-based Customer Communication Management (CCM) solution, improves both the customer experience and the employee experience in the insurance industry.

Insurance 63

Insurance Conference Employee Experience Communication 63

Customer Bliss

AUGUST 8, 2017

He also regularly writes and speaks at global conferences on subjects ranging from customer experience, innovation, marketing and leadership. ” They cited generic, non-customized communications and overall bad (or unmemorable) customer experience. Customer as assets: Acquisition and retention.

Chief Customer Officer 137

Chief Customer Officer Leadership Innovation Financial 137

One Millimeter Mindset

APRIL 28, 2020

Consider the professional story you communicate when you either are a spectator or an active virtual participant during meetings. How do you create virtual employee experiences and client experiences? You clearly communicate your professional story, whether you are consciously aware you are storytelling, or not.

Meeting 89

Meeting Video Conference Communication 89

ShepHyken

MARCH 18, 2019

My Comment: Consistent accolades about a company’s customer service and experience don’t happen by accident. When I speak at conferences in front of an organization’s leadership, I’m almost always asked about how to build the customer-foc used culture. CX in 2019: Top Customer Experience Trends to Keep on Your Radar by Gavin James.

Net Promoter Score 91

Net Promoter Score Customer Service Omni-Channel Customer Centricity 91

BirdEye

DECEMBER 22, 2023

According to our research, 35% of businesses still believe that phone calls are the most effective communication channel. It’s not just about making calls; it’s about ensuring seamless communication, enhancing customer service, and supporting your business’s growth.

System 111

System Self Service Analytics Communication 111

Call Experts

JANUARY 8, 2020

Improve your business and your customer's experience! . Sometimes, voice communication can cause issues for customer service and may cause inconvenience in communication. Impact of Customer Experience on Churn and Retention. 6 Key Benefits of Employee Call Off Lines. Summer HR Conferences. Text message.

Touchpoint 78

Touchpoint Self Service Customer Journeys Contact Center 78

Call Experts

JANUARY 15, 2020

Ensuring personalized employee service experiences through the latest gadgets. Maintain high Employee Service Index. Adopt a consumer-centric model for employee experiences. . Improved employee productivity. Reduced turnover cost for employees. Impact of Customer Experience on Churn and Retention.

System 72

System Contact Center Call Center Customer Journeys 72

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Bill has over thirty years of luxury resort/club management experience.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Russel Lolacher

JULY 4, 2022

In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build build community to benefit your employee experience in your industry. So it was a really bad employee experience. What if I hand out 100 business cards at the latest conference?

Employee Experience 52

Employee Experience Connections Leadership Groups 52

Beyond Philosophy

APRIL 15, 2019

We spoke with Marilyn Suttle, a conference speaker, and three-time best-selling author and coach, on a recent podcast. Her clients have won industry awards, raised customer satisfaction scores, and increased employee engagement. then it will reflect in your employee’s behavior towards customers. Communicate.

Culture 114

Culture Customer Service Leadership Airlines 114

ShepHyken

JUNE 19, 2018

Shep Hyken is joined by Marilyn Suttle , conference speaker, bestselling author, and coach, to discuss her new book, Color Their World – The Art of Creating Strong Customer Loyalty. ?. Hearing from a peer, even if it is constructive feedback, has a better impact on employees. Color Your Customers’ World.

Loyalty 77

Loyalty Conference Customer Satisfaction Employee Engagement 77

Qualtrics

MAY 9, 2019

And, the companies that get that have the best products, best services and best customer experiences in the world. Director of Organization Development at Rogers Communications Geoff Ho, PhD, calls HR “is the secret sauce for innovation”. Look for trends in career progression, senior leadership communication, and managers.

Employee Experience 40

Employee Experience Strategy Employee Engagement Leadership 40

Call Experts

DECEMBER 18, 2019

Impact of Customer Experience on Churn and Retention. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Use AI to enhance the customer experience journey. Summer HR Conferences.

Tips 81

Tips Self Service Contact Center Call Center 81

Call Experts

FEBRUARY 19, 2020

Impact of Customer Experience on Churn and Retention. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Use AI to enhance the customer experience journey. Summer HR Conferences.

Self Service 80

Self Service Customer Experience Customer Journeys Contact Center 80

One Millimeter Mindset

MARCH 19, 2020

By reassessing professional relevance, you communicate and collaborate differently. As I spoke at meetings and conferences throughout February, my message always remains the same. Initially, this shift in how you are comfortable communicating may make you professionally uncomfortable. Today, tomorrow and moving forward.

Conference 83

Conference Consulting Communication Meeting 83

Call Experts

AUGUST 2, 2019

Through voice, live agent, and electronic communications, we offer everything from complete call management, automated services, call-out services, and beyond. 6 Key Benefits of Employee Call Off Lines. Impact of Customer Experience on Churn and Retention. Employee experiences are connected to customer experiences.

Company 68

Company Call Center Conference Contact Center 68

Call Experts

JANUARY 29, 2020

Impact of Customer Experience on Churn and Retention. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Use AI to enhance the customer experience journey. Summer HR Conferences.

Customer Experience 78

Customer Experience Customer Journeys Contact Center Call Center 78

Qualtrics

FEBRUARY 27, 2019

Which is why conferences are so great for EX professionals looking to transform their organization and grow their careers. Here’s our round-up of the best employee experience conferences in 2019. Who should go: Everyone in the experience management industry, regardless of position or rank. X4 On Tour . Cost: Free.

Conference 20

Conference Employee Experience Banking Innovation 20

Call Experts

MARCH 5, 2020

Impact of Customer Experience on Churn and Retention. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Use AI to enhance the customer experience journey. Summer HR Conferences.

Contact Center 80

Contact Center Call Center Customer Journeys Conference 80

Call Experts

FEBRUARY 12, 2020

Ensure secure and real-time communication for your customers and their associated support data. . Monitor Your Customer Experience with Real-Time Dashboards. Impact of Customer Experience on Churn and Retention. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences.

Contact Center 69

Contact Center Trends Call Center Customer Journeys 69

CX Journey

NOVEMBER 12, 2015

Legoland, home to the legendary construction toy, never struck me as a conference venue. As you’d expect, there was time to play with Legos and to learn how playing can enhance both customer and employee experiences. Toward the end of the day, we then heard about how to gamify the employee experience.

Exercises 80

Exercises Gamification Airlines Customer Insights 80

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Bill has over thirty years of luxury resort/club management experience.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySparrow

NOVEMBER 1, 2021

Following top hr influencers is a terrific way of building communication with their connections. Leaving comments, asking questions, attending their seminars will allow you to be an active member of their community, and they’ll be supporting you the best they can. It might not be the best thing to believe in, but it’s the truth.

Social Media 98

Social Media Tips Conference Leadership 98

Qualtrics

DECEMBER 6, 2018

It’s evolved into the employee experience (EX) where departments create dynamic workforces, contribute to company profits, and rely heavily on data and people analytics. HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Date: March 5-8, 2019.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

Call Experts

MARCH 18, 2020

Impact of Customer Experience on Churn and Retention. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Use AI to enhance the customer experience journey. Summer HR Conferences.

Contact Center 75

Contact Center Call Center Customer Journeys Conference 75