Joe Rawlinson

APRIL 25, 2018

After the customer leaves their phone number, the system remembers their place in queue and automatically calls them back when the first support agent becomes available. By doing so, you will set your customers free from waiting in queues with a phone stuck to their heads. Dedicated Mobile App. Customers will love it.

Tools 114

Tools Automatic Callback Self Service Customer Service 114

Win the Customer

JUNE 5, 2017

Free tools might work for a quick video chat, but lack the features to streamline communication among a large group. Look to virtual call center software for high-end features suitable for small businesses to large corporations, like call recording, auto attendant and a single communication system to connect everyone in your business.

Customer Service 88

Customer Service Virtual Call Center Guidelines Call Recording 88

Calabrio

JANUARY 19, 2017

Organizations with engaged employees outperform those with low employee engagement by 202 percent, which has a direct, positive impact on customers. Mobile Customer Service Will Close the Gap Between Consumer Expectations and Reality. And 2017 shows no signs of that slowing down.

Customer Satisfaction 100

Customer Satisfaction Brands Strategy Contact Center 100

UJET

OCTOBER 22, 2020

Mobile devices have made it easier (and faster) than ever to share experiences, communicate, and get instant gratification. knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days. Companies like Wag! ,

Omni-Channel 90

Omni-Channel Consumers Brands Contact Center 90

ShepHyken

DECEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. 5 Technologies for Delighting Connected Customers by Vala Afshar. Making the Case for Investing in Social and Mobile Customer Service by SparkCentral. Here are my top five picks from last week.

Social Media 48

Social Media Customer Service Mobile Customer Service Customer Service Training 48

Eptica

JUNE 3, 2016

Date: Friday, June 3, 2016 Customer service in a mobile-first world. Author: Steve Nattress For increasing numbers of people mobile is their preferred means of connecting to, and communicating with, the outside world. Published on: June 03, 2016. There are three areas to focus on: 1.

Self Service 48

Self Service Customer Service Social Media Ecommerce 48

ShepHyken

NOVEMBER 4, 2016

nurture bonds with customers. For this, organizations need to be omnipresent to serve customer expectations on their preferred mode of communication. With the availability of smart features like click to call service on apps, millennials prefer to receive instant response to their queries.

Social Media 48

Social Media Mobile Customer Service Analytics Innovation 48