Optimove

FEBRUARY 19, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Customer expectations are evolving, and staying ahead means learning from the best. MyHeritages Yinon Glasner will walk you through how they tackled multi-language global communication challenges with automation and personalization.

Case Study 52

Case Study CRM Connections Study 52

Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. CRM integration . Your live chat solution channel should be able to integrate with popular CRM platforms such as Salesforce or Microsoft Dynamics, turning your CRM into a true knowledge hub. Custom routing .

Government 243

Government CRM eBook Software 243

Optimove

JULY 27, 2020

Read on to discover the simplicity of it or go ahead and download all four ways to leverage your data here. The retailer used this analysis to communicate differently with customers in each value tier. The post DIY CRM Tip: Uncover Customer-Value Segments appeared first on Optimove. The Insight. The Action.

CRM 98

CRM Tips Retail Analysis 98

Optimove

OCTOBER 16, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lottery operators can use the latest in CRM Marketing to elevate player experiences through true personalization. How to treat every campaign like a marketing experiment Download Now >> 1. Download Now 3.

Tips 59

Tips Strategy Touchpoint Social Media 59

Kustomer

JULY 12, 2022

Many brands and customer support teams believe that omnichannel support is simply communicating with customers on every channel, but it’s much more than that. They’re utilizing the most impactful technology solutions to steer customer service and support with customer relationship management (CRM). What Is Omnichannel Customer Support?

Omni-Channel 93

Omni-Channel CRM Culture Training 93

Comm100

MAY 13, 2019

quick, convenient, and fits your need for instant communication when you can’t (or don’t want to) pick up the phone. While a hallmark of chat is its real-time communication capabilities, live chat also has the ability to allow customers to communicate asynchronously as well as allow them to self-serve through bot interactions and inbuilt KBs.

Effort Score 167

Effort Score Omni-Channel CRM Video 167

InMoment XI

JUNE 7, 2024

Download the Report Hotel Reputation Management Strategies for Success There are various ways to improve the hospitality experience for your guests, but every great hotel reputation is built upon similar strategies. Provide regular training sessions on topics such as communication skills, conflict resolution, and guest engagement.

Hotels 195

Hotels Management Social Media Hospitality 195

Comm100

MARCH 21, 2022

75% of consumers prefer live chat over any other communication channel, while live chat costs 1/3 the cost of traditional phone support. Best of all, privacy is maintained through automatic masking, and since co-browsing is browser-based, no downloads are required. . Keep chipping away at siloes .

Government 220

Government Omni-Channel Wait Times CRM 220

Experience Investigators by 360Connext

JANUARY 7, 2025

Related resources: Download our free CX Mission Statement Workbook and CX Success Strategy Statement Workbook. Collect customer data from your customer relationship management (CRM) tool or survey and feedback sources. Which communication channels do these personas prefer? Remember, metrics themselves are never outcomes.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Touchpoint 143

Comm100

APRIL 30, 2019

With the rise of every new, digital communication channel, there’s always certain misconceptions or hearsay spread around with it – and I can’t blame them. Every communication channel has its challenges. Myth #1: Live chat is only for real-time communication. Myth #2: Live chat is only for certain demographics.

Chatbots 188

Chatbots Communication Video System 188

C3Centricity

NOVEMBER 4, 2019

They hoped that it would revive sales and give new vitality to their communications to better engage their customers in the new social world. CEX #CRM #CustomerCentricity Click To Tweet. Download our training brochure and then contact us so we can discuss your precise needs. CEX #CRM #CustomerCentricity Click To Tweet.

Customer Centricity 179

Customer Centricity Brands Advertising Consumers 179

MyCustomer

NOVEMBER 17, 2022

Download the eBook. You may unsubscribe from these communications at any time. Thank you for downloading our resource. GDPR data consent. By ticking this checkbox, you agree that HubSpot may use the information you provide to contact you about their products and services. For more information, check out HubSpot’s Privacy Policy.

Technology 95

Technology CRM Marketing Sales 95

Kustomer

JULY 18, 2022

The benefits of upgraded customer relationship management (CRM) software are immeasurable. With 72% of consumers expecting their problems to be solved instantly upon contacting customer service, you need a CRM that can keep pace with increasingly complex consumer preferences. Features of a Modern CRM and Chatbots.

Chatbots 88

Chatbots CRM Connections Multi-Channel 88

Comm100

MAY 20, 2020

Long gone are the days when customer service teams could offer just one communication channel to their customers. It’s not up to the brand how they communicate to the customer – it’s up to the customer to choose how they speak to the brand. So why is it so important to connect every communication channel together?

Omni-Channel 162

Omni-Channel Customer Service Knowledge Base Communication 162

Comm100

MAY 13, 2020

Integrate with your CRM and other core systems. Your digital omnichannel platform should be able to integrate with popular CRM platforms such as Salesforce or Microsoft Dynamics, turning your CRM into a true knowledge hub. . Download the full eBook to learn how you can successfully implement a digital omnichannel strategy.

Omni-Channel 147

Omni-Channel eBook Chatbots Knowledge Base 147

Optimove

AUGUST 5, 2021

And so, to achieve its ambitious goals, the luxury jewelry brand realized that it needed an efficient way to integrate all available customer data and personalize communications via all channels. The company communicates with targeted customers using multiple digital channels, including email, Google Ads, paid social ads on Facebook, and SMS.

CRM 98

CRM Marketing Omni-Channel Retail 98

NICE inContact

APRIL 5, 2016

With a cloud contact center solution, you can also take an omnichannel approach to customer communications, such as sending them helpful information via text. #3: 3: Use Your CRM to Drive Your Dialer: Rather than using your dialer to manage call records, why not integrate it with your CRM for an up-to-date, closed loop system?

Contact Center 120

Contact Center CRM Call Recording Omni-Channel 120

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. How AI is Transforming CDPs Download Now>> 1. Many CRM programs, especially post-purchase journeys, often begin with a single channel.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

Optimove

MARCH 26, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: With Problem Gambling Awareness Month 2025 about to end, theres no better time for gaming operators to reflect to enhance their responsible gambling initiatives. As an agnostic CRM Marketing platform, we dont offer gambling services ourselves.

Analytics 52

Analytics Financial Policies eBook 52

Optimove

JANUARY 28, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: OptiLive is a game-changer for scaling CRM-powered live sports marketing and creating memorable experiences that drive results. OptiLive is a cutting-edge solution from Optimove that enables sportsbook operators to execute CRM-powered live sports marketing at scale.

Sports 59

Sports CRM Gamification Tips 59

Optimove

FEBRUARY 1, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Due to popular demand, Optimove’s much-anticipated Lightning Talks are making a return at ICE 2024 between February 6th and February 8 th ! Inbar will provide attendees with all the details on how AI optimizes CRM marketing – stay tuned!

CRM 69

CRM Sports Consulting Data 69

Comm100

APRIL 27, 2020

This diversity in communication channels requires that companies structure their workflows and route incoming messages efficiently to deliver on the omnichannel promise. With omnichannel, the agent in this example, Jennifer, can still see the customer’s entire history of communication with the company. Download Now.

Omni-Channel 147

Omni-Channel eBook Automotive CRM 147

Optimove

JULY 22, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: A CRM (Customer Relationship Management) Marketing strategy ensures brands deliver personalized, relevant communications for each customer’s journey. This post is a top-line guide for marketers to create an effective CRM strategy.

CRM 52

CRM Tips Strategy Marketing 52

Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Our dynamic CRM Lightning Talks are designed to spark fresh ideas to refine your marketing tactics and stay ahead of the curve.

CRM 59

CRM Gamification ROI Loyalty 59

Comm100

MAY 20, 2020

Long gone are the days when customer service teams could offer just one communication channel to their customers. It’s not up to the brand how they communicate to the customer – it’s up to the customer to choose how they speak to the brand. So why is it so important to connect every communication channel together?

Omni-Channel 130

Omni-Channel Customer Service Knowledge Base Communication 130

InMoment XI

MAY 30, 2024

Download Report Types of Text Analysis Software There are various types of text analytics software, each with its unique strengths. Data Source Connectivity: Connecting with various data sources such as social media, CRM systems, emails, documents, and more. Read the report today!

Analysis 195

Analysis Software Self Service Social Media 195

Comm100

APRIL 9, 2021

2021 Live Chat Benchmark Report – Download the report for exclusive industry and team size data. Our younger generation – how they communicate is through text – to them that’s talking! Wait times are key to any customer service team. Colette Branigan, Affinity Credit Union. – Use audio and video chat.

Banking 222

Banking Financial Data Wait Times 222

NICE inContact

DECEMBER 4, 2018

What about new unified communications (UC), PBX and other contact center. What level of integration to external systems (as in CRM) do my agents need? Download Navigating the Contact Center Purchase Decision and take the first steps to modernizing—and to providing contact center experiences that are truly customer driven.

Contact Center 122

Contact Center CRM Analytics Report 122

Comm100

APRIL 23, 2019

Download the report. Chat is driven by the will of the customer: While a good live chat platform seamlessly integrates into other customer communication channels (like email or social), deflection and channel pivoting is not part of any successful disruptive live chat strategy. Download the report.

Customer Experience 151

Customer Experience Roadmap Omni-Channel Video 151

Optimove

JULY 6, 2020

Today, we’ll share one way to optimize marketing performance and provide you with access to another three methods to download. Every online learning platform must orchestrate communications using prioritization and exclusion. Optimove’s Rule of Thumb. The Challenge for E-learning Platforms.

Marketing 98

Marketing Multi-Channel Course CRM 98

Comm100

OCTOBER 8, 2016

Relationship Marketing, an aspect of Customer Relationship Management (CRM), is the term used to describe the focus on the customer’s experience over boosting short-term metrics like acquisition and sales. A good blog communicates to customers that you care about solving the problems in their industry. Enhance your blog.

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154

MyCustomer

NOVEMBER 17, 2022

Download the eBook. You may unsubscribe from these communications at any time. Thank you for downloading our resource. GDPR data consent. By clicking above, you agree that HubSpot may use the information you provide to contact you about their products and services. Not a TM Form. Internal or External. Not a TM Form.

Technology 66

Technology CRM eBook Customer Service 66

Comm100

MAY 11, 2020

Offering multiple communication channels is a must, but only if they are connected to one another within one unified platform. With a true omnichannel platform that integrates with a CRM system, the agent can also see their purchase history, web page visits, and other key data. Free Download: Mastering Omnichannel CX: A Success Guide.

Omni-Channel 147

Omni-Channel Multi-Channel Knowledge Base Chatbots 147

Optimove

JANUARY 28, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: The 2025 Optimove Insights Consumer Marketing Fatigue Report reveals a key challenge for marketers: keeping customers engaged without overwhelming them. Download Now In Summary With todays marketing technology, marketing fatigue can be avoided in 2025.

Report 52

Report Marketing CRM Consumers 52

Kustomer

AUGUST 3, 2021

New York, NY – August 3, 2021 – Kustomer , an all-in-one, top-rated AI-powered CRM for modern customer experiences, today releases findings from Forrester’s Total Economic Impact™ (TEI) study showing that organizations that switch to Kustomer see up to a three-year 422% in return on investment (ROI). Reduced service costs by 88%.

Study 96

Study ROI Net Promoter Score CRM 96

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Read now What are the ways to use CRM? What is a CRM? What is a CRM? Why do you need it?

CRM 52

CRM Social Media Omni-Channel e-support 52

Comm100

MAY 20, 2022

73% of consumers now agree that live chat is the most satisfactory way to communicate. Because no downloads are needed, co-browsing can be initiated with a simple agent request and customer acceptance. The traditional way of communicating over just phone and email has become antiquated, especially within higher education.

Software 237

Software Wait Times Multi-Channel Consumers 237