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The four CX pillars that every Customer Success leader should know with ChurnZero Chief Customer Officer Abby Hammer

ChurnZero

They cannot live and die by every single thing that happens to every single customer. A lot of the disconnect between those teams is how they share their insights, how they share their perspective, how they communicate with one another. As your team changes, as your customers change, as your product changes, you have to adapt to that.

article thumbnail

The four CX pillars that every Customer Success leader should know with ChurnZero Chief Customer Officer Abby Hammer

ChurnZero

They cannot live and die by every single thing that happens to every single customer. A lot of the disconnect between those teams is how they share their insights, how they share their perspective, how they communicate with one another. As your team changes, as your customers change, as your product changes, you have to adapt to that.