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The 3 Best Ways to Deliver the Truth

Steve DiGioia

Listen Customers rarely come before their need is urgent. Forbes magazine contributor Carmine Gallo explained, “Your customers will only tell you what they think they need, but how you meet their unexpressed needs makes all the difference.” This includes being honest in communication as well as in your business practices.

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VPS Hosting: A Must-Have for Secure Customer Communication

CSM Magazine

A key element of business success is engaging with customers through digital channels. Online communication, data processing, transactions, and user support require reliable protection and the appropriate infrastructure. This is more clearly seen in e-commerce projects, online consultations, or customer management systems.

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5 Top Customer Service Articles For the Week of May 7, 2018

ShepHyken

That’s why the online retailer now converses with its customers most frequently through text messages. My Comment: There are many ways for customers to communicate with the companies and brands they do business with. An easy return policy creates customer confidence and trust in the brand.

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Guest Blog: Why Online Reviews Are Important for Customer Engagement

ShepHyken

Customer engagement is the communication with customers through a variety of channels to create emotional connections that foster customer loyalty. Your brand must consistently engage with customers on the platforms and channels that are available at the time.

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Supporting Vulnerable Customers: A Guide to Compassionate Engagement

CSM Magazine

When we really get where our customers are coming from, it shapes how we respond to them. By focusing on immediate solutions, we’re doing more than putting out fires – we’re lighting up pathways to customer confidence and peace of mind.

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What Came First COVID-19 or Poor Customer Service?

CSM Magazine

Staff, voters and customers remember those who have attempted to pull the wool over their eyes. 3 ways to improve customer service using Artificial Intelligence. AI for high resolution levels – customers simply want answers and they expect fast results, with or without a pandemic.

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PCI Pal Publishes Payments: The Future of Security and CX Whitepaper

CSM Magazine

Whitepaper explores how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and looks ahead to the forthcoming PCI DSS 4.0. The paper looks at how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and a look ahead to PCI DSS 4.0,