Communication, Customer Connectedness and Customer Experience Professionals

Report: The State of the CX Management, 2015

Experience Matters

MAY 12, 2015

Companies have also achieved the best scores we’ve seen for two of our four core competencies, Employee Engagement and Customer Connectedness. Sixty-three percent of large organizations have a senior executive in charge of their customer experience efforts.

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Hungry for CX, Culture Eats Strategy For Lunch

Experience Matters

OCTOBER 5, 2015

What is the company communicating? Companies often focus on the think level, hoping that a barrage of communications can drive culture change. 5) How Customer-Centric Are Organizations? Temkin Group has identified six stages of maturity towards a customer-centric organization. What do employees do when no one is looking?

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Culture Strategy Customer Connectedness Customer Centricity

Customer Experience Update

Report: The State of the CX Management, 2015

Hungry for CX, Culture Eats Strategy For Lunch

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