Experience Investigators by 360Connext

NOVEMBER 7, 2023

When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. Customers expect (and deserve!) If a customer tries a new brand that fails to deliver on their needs—especially during the earliest interactions—they have little reason to support it.

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

NobelBiz

OCTOBER 31, 2023

This predictive capability can be instrumental in strategizing marketing campaigns, loyalty programs, and more. Effective Communication: Transparency and Accessibility the Key to Trust When challenges arise, open and honest communication can make the difference between a lost customer and a loyal advocate.

Call Center 104

Call Center Contact Center Software Contact Center Social Media 104

SurveySensum

JULY 4, 2023

For example, if you are looking to increase your revenue from the current customer base then the customer satisfaction goal should be to increase up-sell or cross-sell opportunities through customer loyalty programs. Break your customer satisfaction goals into actionable steps.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

For example, if you are looking to increase your revenue from the current customer base then the customer satisfaction goal should be to increase up-sell or cross-sell opportunities through customer loyalty programs. Break your customer satisfaction goals into actionable steps.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

LiveChat

APRIL 10, 2017

But most customers didn’t actually expect anything more than a pre-recorded answer… right? Nowadays, communication between a company and its customers is pretty much the norm. Once a customer has gone through with a purchase, you’ll want to provide them with much more than they expect.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28

Kustomer

NOVEMBER 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Delight typically means going above and beyond customer expectations, so what is there to reinvent? Stay tuned to find out more.

Customer Service 84

Customer Service Effort Score Self Service Customers 84

Kustomer

MARCH 12, 2020

Simple communication that customers can easily understand themselves will help them stick to your self-serve channels. Dixon says, “two thirds of the effort equation [is the customer’s]… perception of the experience. They want to be in control and you want them to keep using your digital channels. Matt Dixon: (07:40).

Effort Score 52

Effort Score Self Service Customers Net Promoter Score 52