Wootric CX Blog

FEBRUARY 14, 2019

These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. He is an investor in the AI startup Hello Customer and the fast-growing digital agency Intracto. Bruce Temkin.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

ClearAction

APRIL 29, 2020

Centralized customer experience programs include customer research and analytics, customer relationship management and customer success, customer service and business process improvement. Track record of customer-centric decision-making. Certified Customer Experience Professional (CCXP).

Customer Experience 71

Customer Experience Chief Customer Officer Customer Centricity Leadership 71

DCX

SEPTEMBER 10, 2024

Every passing minute means lost sales and mounting customer frustration. IT is troubleshooting from scratch, customer service is overwhelmed, and the communications team doesn’t have the full picture. Some customers hear one thing, others something entirely different, only adding to the confusion. Let’s go!

Net Promoter Score 52

Net Promoter Score Social Media Effort Score Analysis 52

DCX

SEPTEMBER 10, 2024

Every passing minute means lost sales and mounting customer frustration. IT is troubleshooting from scratch, customer service is overwhelmed, and the communications team doesn’t have the full picture. Some customers hear one thing, others something entirely different, only adding to the confusion. Let’s go!

Net Promoter Score 52

Net Promoter Score Social Media Effort Score Analysis 52

SurveySensum

MARCH 4, 2021

In this episode Tanuj, NK, and Debbie are talking about the impact of CX on business metrics, VOC and CX metrics and their measurables, VOB, VOC, and VOE and their differences, bringing alignment across multiple teams, tips to manage the emotions of the customer, where does CX starts and ends in an organization, and a lot more!

Metrics 52

Metrics ROI Measurement Voice of Customer 52

CX Journey

FEBRUARY 14, 2018

And customers are still complaining. In other words, customer experience improvement efforts are failing. We advocate, as customer experience professionals, getting to the root cause of issues. When we get to the state of " What the Hell is Customer Experience? So here goes.

Employee Experience 116

Employee Experience Culture Policies Customer Experience Professionals 116

CX Journey

AUGUST 28, 2015

As customer experience professionals, we have no shortage of work. Or are we spinning our wheels, doing tactical things, and looking like we're making improvements - when, in reality, we're applying bandaids and simple fixes rather than making/doing meaningful overall process improvements and customer experience redesign work.

Roadmap 80

Roadmap Customer Centricity Customer Experience Professionals Culture 80

Bold360

NOVEMBER 21, 2016

To gain some insight into the key lessons emerging from 2016 and what’s ahead for 2017, we asked a panel of 31 customer-focused marketers and CX pros to answer this question: “When it comes to customer experience: now that we’re nearing the end of 2016, what have you learned and what will you do differently in preparing for 2017?”

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

Experience Investigators by 360Connext

MARCH 25, 2025

We get to know our customers by gathering data to understand them. Then, we build relationships by reflecting that understanding and engaging them with relevant content and offers in the way they want to communicate. Id argue our customers probably dont agree we get this right all the time.) Well, thats the IDEA, at least.

Customer Journeys 143

Customer Journeys Loyalty Customer Experience Social Media 143