Remove Communication Remove Customer Experience Design Remove Poor Customer Service
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That Time When the McDonald’s Happy Meal Didn’t Make My Daughter Happy

Myra Golden

I actually hadn’t even noticed the lack of verbal communication. Me, the Customer Service Queen didn’t even notice. Other than the voice coming through the drive-thru speaker, there was no verbal communication. You know why I didn’t notice? Because rote interactions like this are so common that this felt like the norm. .

article thumbnail

That Time When the McDonald’s Happy Meal Didn’t Make My Daughter Happy

Myra Golden

I actually hadn’t even noticed the lack of verbal communication. Me, the Customer Service Queen didn’t even notice. Other than the voice coming through the drive-thru speaker, there was no verbal communication. You know why I didn’t notice? Because rote interactions like this are so common that this felt like the norm. .