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40 Best Customer Service Books We’d Recommend to Support Operators

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Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. Improve your operator’s ability to communicate well with your customers. Customer Service Books on Leadership. The Service Culture Handbook. Loyalty 3.0:

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. She is now Chief Customer Officer at ClearAction Continuum.