BlueOcean

OCTOBER 6, 2020

Is communication still going strong and do you feel comfortable in those interactions? Are you still in regular contact with your partner’s leadership team and do you still trust them to deliver excellence for your customers? Total Value Returned Rate is a key metric that also has to be tied to customer retention.

Customer Care 156

Customer Care Contact Center Effort Score Net Promoter Score 156

ClientSuccess

FEBRUARY 22, 2023

Customer support agents are trained to identify and diagnose customer problems and then provide solutions or workarounds to resolve them. Customer support success is typically measured by the response time, first-call resolution rate, and customer satisfaction scores.

Customer Success 70

Customer Success First Call Resolution eBook Customer Satisfaction 70

Comm100

JUNE 5, 2018

Apart from behavioral trends as discussed above, AI can also predict new market trends using the same tools that capture customer interactions. CX managers can then get ahead of new customer expectations to anticipate their needs and increase customer retention. Advancing Customer Service.

Contact Center 124

Contact Center Call Center Self Service Chatbots 124

Responsetek

MAY 8, 2018

Using real-time customer feedback, ResponseTek was able to confirm that three of the six reasons for abandonment submitted by these ‘almost customers’ could be improved via internal development resources. Resolving these three issues alone would recover over $5 million in annual customer revenue. Download eBook.

CEM 40

CEM Strategy Insurance Abandon Rate 40