Communication Customer Retention eBook Net Promoter Score 
Confirmit
OCTOBER 18, 2018
What Is Customer Retention? Customer retention refers to an organization’s processes and activities that aim at stopping customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth.
BlueOcean
OCTOBER 6, 2020
Is communication still going strong and do you feel comfortable in those interactions? Are you still in regular contact with your partner’s leadership team and do you still trust them to deliver excellence for your customers? Total Value Returned Rate is a key metric that also has to be tied to customer retention.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ClientSuccess
SEPTEMBER 26, 2019
Beyond the basic financial metrics that most executives consider, look at customer health metrics such as customer engagement and net promoter scores, usage metrics such as product usage and adoption, and the metrics of your customer success team’s performance to determine if you need to take additional action. .
GetFeedback
DECEMBER 21, 2018
Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management.
Confirmit
SEPTEMBER 24, 2018
Customer Experience solutions focus on measuring the customer experience, helping organizations to improve loyalty by listening to their customers in a systematic way and producing the insights needed to drive the right actions, the right improvements – those that generate positive business outcomes. Interesting Links.
Confirmit
SEPTEMBER 24, 2018
Customer Experience solutions focus on measuring the customer experience, helping organizations to improve loyalty by listening to their customers in a systematic way and producing the insights needed to drive the right actions, the right improvements – those that generate positive business outcomes. Interesting Links.
Qualtrics
JULY 22, 2021
A customer relationship is defined as the sum of all interactions and experiences that a customer has with a brand. Customer relationship measurement is simply translating customer relationships into metrics, such as Net Promoter Score (NPS) , customer retention cost, Customer Effort Scores (CES) , and more.
Expert insights. Personalized for you.
45 
Let's personalize your content