Confirmit

OCTOBER 18, 2018

What Is Customer Retention? Customer retention refers to an organization’s processes and activities that aim at stopping customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Optimove

DECEMBER 4, 2023

By acknowledging and addressing the diversity among subscribers, email segmentation enables marketers to provide a more customized and impactful communication experience, fostering stronger connections and improving overall campaign effectiveness. How does Email Segmentation Work?

eBook 52

eBook Groups Metrics Return on Investment 52

Confirmit

SEPTEMBER 24, 2018

Customer Experience solutions focus on measuring the customer experience, helping organizations to improve loyalty by listening to their customers in a systematic way and producing the insights needed to drive the right actions, the right improvements – those that generate positive business outcomes. Interesting Links.

CEM 40

CEM Software Multi-Channel Effort Score 40

Confirmit

SEPTEMBER 24, 2018

Customer Experience solutions focus on measuring the customer experience, helping organizations to improve loyalty by listening to their customers in a systematic way and producing the insights needed to drive the right actions, the right improvements – those that generate positive business outcomes. Interesting Links.

CEM 40

CEM Software Multi-Channel Effort Score 40

ChurnZero

FEBRUARY 21, 2020

In the era of infinite scroll, our digital dependencies have overtaken the waning art of interpersonal communication. Customer Success is about helping your customers realize value with your product. But how do you systematically ensure they are maximizing their return on investment?

How To 52

How To Return on Investment Customer Retention eBook 52

ChurnZero

MARCH 3, 2020

The conference features a Customer Service track that focuses session content on Customer Success, Account Management, customer experience, customer feedback, customer loyalty, and customer retention. At ChurnZero we have a mantra on communications: Speak Simply, Be Real, and Challenge the Audience.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Responsetek

MAY 8, 2018

Using real-time customer feedback, ResponseTek was able to confirm that three of the six reasons for abandonment submitted by these ‘almost customers’ could be improved via internal development resources. Resolving these three issues alone would recover over $5 million in annual customer revenue. Download eBook.

CEM 40

CEM Strategy Insurance Abandon Rate 40