One Millimeter Mindset

JUNE 20, 2019

Consider your own employee experience with these clients? Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Her playbook of communication hacks, Do YOU Mean Business? Which is exactly what these clients want.

Employee Experience 74

Employee Experience Meeting Communication Customer Experience 74

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

One Millimeter Mindset

SEPTEMBER 3, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Babette Ten Haken translates across unprofitable and unproductive communication and collaboration disconnects between the business-operations continuum. Planning your next team, corporate or association meeting? Contact me here.

Leadership 118

Leadership Innovation Meeting Course 118

One Millimeter Mindset

SEPTEMBER 10, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Leadership 89

Leadership Course Meeting Communication 89

One Millimeter Mindset

MAY 26, 2020

Recalling the sentiments of holidays past, present and future-forward. Babette Ten Haken’s One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Not the entire cycle.

Exercises 114

Exercises Communication Measurement Tools 114

One Millimeter Mindset

MARCH 23, 2021

Partially because your employer may not have adequately defined it to themselves, let alone adequately communicated what it means to you and for you. Engage me to present a One Millimeter Mindset program! Wrapping your mind around how you deliver each day is like flailing away at a gargantuan, amorphous concept. One bite at a time.”

Leadership 76

Leadership Consulting Innovation Communication 76

One Millimeter Mindset

DECEMBER 8, 2020

Engage me to present a One Millimeter Mindset program! I specialize in professional innovation, cross-functional leadership and client retention. Together with professionals like you, I translate across communication and collaboration disconnects separating people and professional disciplines. Delivered virtually or in-person.

Innovation 115

Innovation Leadership Meeting Groups 115

One Millimeter Mindset

DECEMBER 17, 2020

Engage me to present a One Millimeter Mindset program! Babette Ten Haken leverages purpose-driven storytelling for professional innovation, cross-functional leadership and trust-based client retention. Her One Millimeter Mindset programs translate across communication disconnects between people and professional disciplines.

Innovation 98

Innovation Leadership Industry Tools 98

SurveySensum

MARCH 25, 2024

By presenting visitors, who are about to leave, with a compelling offer via popups, you can increase the likelihood of converting them into customers or subscribers. It presents users with a virtual scratch card that they can “scratch” to reveal a prize or discount.

Examples 52

Examples eBook Survey User Experience 52

One Millimeter Mindset

APRIL 20, 2021

Engage me to present a One Millimeter Mindset program! Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Get to where you really need to go. One millimeter at a time.

Company 79

Company Leadership Consulting Innovation 79

One Millimeter Mindset

JANUARY 12, 2021

First scenario: You know you may not be professionally understandable when the majority of your communication is full of big fancy STEM terms and acronyms. Rephrase the conversation for professional understanding, cross-functional communication, and human capital value. Engage me to present a One Millimeter Mindset program!

Innovation 84

Innovation Culture Leadership Meeting 84

SurveySparrow

DECEMBER 29, 2023

When it comes to business competition, offering an exceptional customer experience (CX) is an absolute must. An outstanding CX is the heart of customer retention and a key strategy for customer acquisition. Report and Communicate: Regularly report the findings to stakeholders.

Roadmap 52

Roadmap Net Promoter Score Customer Journeys Customer Experience 52

One Millimeter Mindset

JUNE 11, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops, or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Course 89

Course Industry Communication Tools 89

One Millimeter Mindset

DECEMBER 15, 2020

Engage me to present a One Millimeter Mindset program! I specialize in professional innovation, cross-functional leadership and client retention. Together with professionals like you, I translate across communication and collaboration disconnects separating people and professional disciplines. Delivered virtually or in-person.

Exercises 88

Exercises Innovation Leadership Report 88

One Millimeter Mindset

MAY 23, 2019

Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX. Otherwise, you remain stuck in the past, instead of fully present in today, tomorrow and the future. Her playbook of communication hacks, Do YOU Mean Business? Contact me here.

Leadership 70

Leadership Conference Innovation Culture 70

One Millimeter Mindset

MAY 13, 2019

All of us have professional communication habits. When professional bias and baggage influences our professional communication, everyone is impacted. Leaving these biases unaddressed creates lousy employee experience. Next, consider whether, or not, professional communication disconnects impede how competent you feel.

Communication 61

Communication Employee Experience Customer Retention Industry 61

One Millimeter Mindset

FEBRUARY 23, 2021

Is your voice clearly and consistently communicating beyond your current functional role? Engage me to present a One Millimeter Mindset program! Consider that your professional career voice is a function of whether you see yourself as a leader and CEO of Your Career, or not. To get started, contact me here. Contact me here.

Leadership 79

Leadership Innovation Consulting Course 79

One Millimeter Mindset

APRIL 10, 2019

These decision makers are skeptical: of everyone and about every presentation and conversation. Technical decision makers tune out right brain professionals because their conversations and presentations do not connect the dots. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs.

Customer Retention 13

Customer Retention Employee Experience Communication Culture 13

One Millimeter Mindset

AUGUST 21, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Her playbook of communication hacks, Do YOU Mean Business? Instead, become proactive and anticipatory of what matters most to your clients. Contact me here. Contact me here. .

Connections 75

Connections Course Sales Industry 75

SurveySparrow

FEBRUARY 5, 2021

To our surprise, over 85% gave “customer retention” as their answer. Yes, they all stated the pandemic disrupted their customer network and retaining them became an enormous problem. And in between all that, businesses started losing customers, that too the loyal ones. Customer Retention Tip: Do Whatever It Takes!

Customer Retention 52

Customer Retention How To Social Media Customers 52

One Millimeter Mindset

MAY 30, 2019

Let’s explore three ways you and your team can become proactive by collecting client feedback to improve team communication. The first way client feedback catalyzes improved team communication is by continuously communicating with the customer! Then, your team improves on the employee experiences they create.

Communication 61

Communication Feedback Employee Experience Customer Success 61

SmartKarrot

FEBRUARY 15, 2021

Role: Vice President, Customer Success Location: San Francisco, CA, US Organization: Aria Systems As a Vice President of Customer Success, you will understand customers’ business strategy and identifying opportunities to expand their use of Aria’s billing platform. Customer retention and growing key accounts.

Customer Success 10

Customer Success Customer Retention Training Sales 10

One Millimeter Mindset

MARCH 27, 2019

In my Storytelling for STEM Professionals and Left Brain Thinkers workshops, we break down communication barriers between functional silos. In my experience working with clients, there is no better way to catalyze cross-functional and cross- educational communication than by co-creating stories, together. Learn more there.

Sales 14

Sales Customer Retention Employee Experience Communication 14

ChurnZero

DECEMBER 20, 2019

Ryan Lester , Senior Director of Customer Experience Technologies, LogMeIn . 2020 is the year companies need to start applying the golden rule of business to both the customer and employee experience. Mail-merging a customer first name into a generic email template or in-app message will no longer suffice!

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Melinda: She’s a Customer Experience Strategist with experience in Customer Success Management, Customer Experience Design, Voice of the Customer, and Customer Retention/Loyalty/Advocacy practices. It’s in that moment that you win a customer for life.”

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Call Center Pros

AUGUST 27, 2018

Customer Loyalty is a comprehensive resource for business people who are looking to improve customer service and satisfaction. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience by Shep Hyken. The Thank You Economy by Gary Vaynerchuk.

Customer Service 40

Customer Service Call Center Loyalty Customer Service Strategies 40

One Millimeter Mindset

MARCH 13, 2019

Talk about negative employee experience. Talk about negative stakeholder experience. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs. Her playbook of communication hacks, Do YOU Mean Business? Planning your next corporate or association meeting?

Customer Retention 12

Customer Retention Culture Employee Experience Strategy 12

Experience Investigators by 360Connext

AUGUST 17, 2021

HR, Learning and Development, or Talent Management , who can both ensure the employee experience is representative of the customer experience and facilitate employee engagement strategies; And in some cases, it’s important to include Internal Communications to share and socialize what the team is doing throughout the organization.

Meeting 364

Meeting Customer Experience How To Net Promoter Score 364

One Millimeter Mindset

FEBRUARY 6, 2019

A workforce profitability strategy is more than a hiring strategy focused on preventing employee churn. Instead of churn prevention as the objective, employee co-investment in business growth becomes the goal. How are you communicating to employees that they are part of something bigger than themselves?

Strategy 74

Strategy Customer Retention Guidelines Communication 74

One Millimeter Mindset

MAY 6, 2019

Perhaps you should communicate based on this assumption, as well. Then, again, they may not be tuned into your communication style or message. As a result, how you and I choose to use our words to communicate becomes extremely important. Every time we communicate. Here’s why. Or anyone else, for that matter.

Meeting 13

Meeting Communication Customer Retention Groups 13

One Millimeter Mindset

FEBRUARY 13, 2019

Just as organizations focus on employee, as well as customer, experience to drive growth, expansion and sustainability, so must association chapters. And not just by administering a passive 5-point post-presentation survey. Take the next steps, here. Planning your next corporate or association meeting?

Leadership 63

Leadership Guidelines Meeting Engagement 63

One Millimeter Mindset

JANUARY 31, 2019

What happens to employee experience when they are not entirely incorrect? When employees propose solutions, modifications to processes or requests for increased budgets? Is there stakeholder pushback or are employees encouraged to be more curious and inquisitive? Then, create pathways to employees who “do know.”.

Employee Experience 69

Employee Experience Customer Retention Communication Culture 69

One Millimeter Mindset

APRIL 24, 2019

And, for some employees, the goal of becoming part of this special group is daunting or unattainable, for any number of reasons. Then, do marketing materials tell a different story than what employees experience in the daily workplace? How do you tell your story to your employees? Contact me here. Contact her here.

Company 76

Company Leadership Employee Experience Communication 76

Thematic

AUGUST 29, 2024

This could involve using Customer Relationship Management (CRM) software or specialized VoC platforms that allow for data integration across departments. Equally important is communicating these findings to key stakeholders throughout the organization, from customer service teams to product development and leadership.

Voice of Customer 62

Voice of Customer Social Media Analysis Feedback 62

One Millimeter Mindset

MARCH 14, 2019

When this scenario is the norm, not only do account leaders run the risk of negative customer experience. In addition, they run the risk of negative employee experience and potentially, burnout. When major account teams experience stakeholder pushback, consider that Industry 4.0 Over the long run.

Communication 64

Communication Customer Retention Innovation Employee Experience 64

One Millimeter Mindset

APRIL 18, 2019

Selling pressure negatively impacts both employee experience and customer experience. . And new service teams, as one bank officer told me, may “throw new front line employees to the wolves, hoping to see whether they can take the pressure and figure things out.” (We won’t even go into sales force churn rates.).

Banking 65

Banking Sales Customer Retention Training 65

One Millimeter Mindset

MAY 1, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs. There is no better way than storytelling to bridge communication disconnects between professional disciplines, pay grades, generations and levels of education. Her playbook of communication hacks, Do YOU Mean Business?

Company 71

Company Return on Investment Culture Customer Retention 71