Reduce Customer Churn: 5 Ways to Understand At-Risk Customers
Experience Investigators by 360Connext
JUNE 22, 2021
Set up triggers at intervals throughout the onboarding process to reach out and see if that customer needs support. Ask for input – don’t just offer training or webinars that are solely product-centered. Those post-event surveys can also be a great place to look for what customers are missing. Ask for what might be missing.
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