3 No-Fail Remote Workforce Training Techniques Top Contact Centers Use
Playvox
AUGUST 15, 2022
Communicate: Keep Asking How To Train, Motivate, and Engage Agents For Best Results. According to Gartner , 38% of Customer Service Representatives (CSRs) are disengaged from their jobs and 28% are neutral. Gamification in remote workforce training is one approach. This was clear feedback in the research.
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