3 No-Fail Remote Workforce Training Techniques Top Contact Centers Use
Playvox
AUGUST 15, 2022
Overall, key metrics such as job satisfaction and retention rates have increased with the flexibility of remote work. Communicate: Keep Asking How To Train, Motivate, and Engage Agents For Best Results. According to Gartner , 38% of Customer Service Representatives (CSRs) are disengaged from their jobs and 28% are neutral.
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